Guides: IT & Cyber Security: Technical Support

Comp TIA eBooks

Complete a+ Guide to IT Hardware and Software by Cheryl Schmidt; Christopher Lee Master IT hardware and software installation, configuration, repair, maintenance, and troubleshooting and fully prepare for the CompTIA® A+ Core 1 (220-1101) and Core 2 (220-1102) exams.
Publication Date: 2022
CompTIA A+ Certification All-in-One Exam Guide, Eleventh Edition (Exams 220-1101 & 220-1102) by Mike Meyers This bestselling on-the-job reference and test preparation guide has been fully revised for new 2022 exam objectives This highly effective self-study exam guide has been thoroughly updated to cover 100% of the topics covered on the latest version of the exam. This new edition includes expanded coverage of mobile computing, cloud and virtualization services, Windows 10, Linux, enhanced security, and advanced software troubleshooting procedures.
Publication Date: 2022
CompTIA a+ Complete Study Guide by Quentin Docter; Jon Buhagiar The Fifth Edition of the CompTIA A+ Complete Study Guide: Core 1 Exam 220-1101 and Core 2 Exam 220-1102 offers accessible and essential test preparation material for the popular A+ certification.
Publication Date: 2022
CompTIA Network+ Certification All-in-One Exam Guide, Eighth Edition (Exam N10-008) by Mike Meyers, Scott Jernigan This up-to-date Mike Meyers exam guide delivers complete coverage of every topic on the N10-008 version of the CompTIA Network+ Certification exam.
Publication Date: 2022
CompTIA Network+ Study Guide by Todd Lammle; Jon Buhagiar Prepare for the Network+ certification and a new career in network installation and administration In the newly revised Sixth Edition of CompTIA Network+ Study Guide: Exam N10-009, bestselling authors and network experts Todd Lammle and Jon Buhagiar deliver thorough and accurate coverage of how to install, configure, and troubleshoot today's networking hardware peripherals and protocols.
Publication Date: 2024

O'Reilly eBook database

Technical Support Certification Practice Courses

CompTIA A+ Core 1 (220-1101) and Core 2 (220-1102) (Video Collection) by Dave Prowse CompTIA A+ Core 1 (220-1101) Complete Video Course (Video Training) features 35 hours of video training that serves as your complete resource to get exam ready for the updated CompTIA A+ Core 1 (220-1101) exam. The course acts as a full study resource so you can gain a solid understanding of A+ skills. Dave Prowse provides a hands-on approach to learning, covering all objectives in the exam but also going deeper with demos and labs--both live-action hardware and virtual software--so you can see in real time how to troubleshoot and fix real hardware, software, and network problems.
Publication Date: 2022
CompTIA IT Fundamentals+ (FC0-U61) by ACI Learning, Ronnie Wong, Don Pezet This course covers a wide array of foundational topics, providing a thorough understanding of the diverse aspects of IT. It starts with the basics of operating systems, delving into the intricacies of Microsoft Windows, Apple macOS, and GNU/Linux. As you progress, you'll explore the requirements for various business and productivity software, alongside essential collaboration tools.
Publication Date: 2023
CompTIA Network+ (N10-008) by ACI Learning, Wes Bryan, Ronnie Wong The course begins by grounding you in the OSI and TCP/IP models, network topologies, and types, ensuring you understand the backbone of modern networking. You'll delve into the world of virtualization, learn about different cable technologies, and explore IP addressing for both IPv4 and IPv6, laying the foundation for advanced networking concepts.
Publication Date: 2023
Exam MD-101 Managing Modern Desktops by Andrew Warren 7+ Hours of Video Instruction Includes coverage of the November 2021 exam updates! More than 7 hours of video instruction to help you manage your organization’s Windows desktops and prepare for Exam MD-101 Managing Modern Desktops; one of the exams required to achieve Microsoft 365 Certified: Modern Desktop Administrator Associate.
Publication Date: 2022
Network Basics (Cisco Certified Support Technician (CCST) Networking certification practice exams) by Russ White Embark on a journey to master the essentials of computer networking with our Network Basics Video Course. Designed for individuals aspiring to achieve the Cisco Certified Support Technician (CCST) Networking certification, this course is your ultimate resource for building a solid foundation in networking concepts, services, and terminology. It focuses on each of the exam objectives and provides in-depth quiz question breakdowns throughout so you can see in real-time how to approach and answer exam questions.
Publication Date: 2023
Networking Fundamentals by ACI Learning, Wes Bryan, Lauren Deal Dive into the essentials of network infrastructure with our meticulously structured video course, "Network Fundamentals." This course starts by grounding you in the foundational concepts of network infrastructure, exploring various network types and topologies. As you progress, you'll uncover the intricacies of both wired and wireless networks, learn about the role of demarcation points, and delve into the complexities of wide and virtual private networks.
Publication Date: 2024

General Technical Support eBooks

CCST Cisco Certified Support Technician Study Guide by Todd Lammle; Donald Robb The ideal prep guide for earning your CCST Networking certification CCST Cisco Certified Support Technician Study Guide: Networking Exam is the perfect way to study for your certification as you prepare to start or upskill your IT career. Written by industry expert and Cisco networking guru Todd Lammle, this Sybex Study Guide uses the trusted Sybex approach, providing 100% coverage of CCST Networking exam objectives.
Publication Date: 2023
Cisco Certified Support Technician CCST Networking 100-150 Official Cert Guide by Russ White Trust the best-selling Official Cert Guide series from Cisco Press to help you learn, prepare, and practice for the CCST Networking 100-150 exam. Well regarded for its level of detail, study plans, assessment features, and challenging review questions and exercises, Cisco Certified Support Technician CCST Networking 100-150 Official Cert Guide helps you master the concepts and techniques that ensure your exam success and is the only self-study resource approved by Cisco.
Publication Date: 2023
Exam Ref MD-101 Managing Modern Desktops by Andrew Bettany; Andrew Warren Prepare for Microsoft Exam MD-101--and help demonstrate your real-world mastery of skills and knowledge required to manage modern Windows 10 desktops. Designed for Windows administrators, Exam Ref focuses on the critical thinking and decision-making acumen needed for success at the Microsoft Certified Associate level.
Publication Date: 2021
IT Essentials Companion Guide V8 by Cisco Networking Cisco Networking Academy IT Essentials v8 Companion Guide supports the Cisco Networking Academy IT Essentials Version 8 course. The course is designed for Cisco Networking Academy students who want to pursue careers in IT and learn how computers work, how to assemble computers, and how to safely and securely troubleshoot hardware and software issues.
Publication Date: 2023
The IT Support Handbook: A How-To Guide to Providing Effective Help and Support to IT Users by Mike Halsey Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn't have to be with the right processes in place.
Publication Date: 2024
MCA Microsoft 365 Certified Associate Modern Desktop Administrator Complete Study Guide with 900 Practice Test Questions by William Panek Complete, UPDATED study guide for MCA Modern Desktop Administrator certification exams, MD-100 and MD-101. Covers new Windows 11, services, technologies, and more! MCA Microsoft 365 Certified Associate Modern Desktop Administrator Complete Study Guide, Second Edition, is your all-in-one guide to preparing for the exams that will earn you the MCA Modern Desktop Administrator certification!
Publication Date: 2023
Troubleshooting for Network Operators by Van Van Tong; Sami Souihi; Hai-Anh Tran; Abdelhamid Mellouk Nowadays, the Internet is becoming more and more complex due to an everincreasing number of network devices, various multimedia services and a prevalence of encrypted traffic. Therefore, in this context, this book presents a novel efficient multi modular troubleshooting architecture to overcome limitations related to encrypted traffic and high time complexity.
Publication Date: 2023

Websites

Free Microsoft training Whether you're just starting in a career, or you are an experienced professional, our self-directed approach helps you arrive at your goals faster, with more confidence and at your own pace. Develop skills through interactive modules and paths or learn from an instructor. Learn and grow your way.
Professor Messer free IT certification training Welcome to Professor Messer! Our mission is to provide quality technology information and training, including specialized training courses for CompTIA A+, CompTIA Network+, and CompTIA Security+. Our training courses have become popular study resources for some of the IT industry’s most popular certifications.
r/commandline subreddit This is for anything regarding the command line, in any operating system. All questions (including dumb ones), tips, and links to interesting programs/console applications you've found or made yourself are welcome.
r/sysadmin subreddit A reddit dedicated to the profession of Computer System Administration.
r/techsupport subreddit Stumped on a tech problem? Ask the community and try to help others with their problems as well.
r/WindowsHelp subreddit Ask any questions about Windows and get help here!
Windows 11 and Office 365 Deployment Lab Kit The Windows 11 and Office 365 Deployment Lab Kit is designed to help you plan, test, and validate modern desktops running Windows 11 Enterprise and Microsoft 365 Enterprise apps, managed by Enterprise Mobility + Security. The lab provides you with an automatically provisioned virtual lab environment, including domain-joined desktop clients, a domain controller, an internet gateway, and a fully configured Configuration Manager instance.

Technical Support Videos

Classroom Lectures Playlist on common IT technical support issues by TechsavvyProductions These videos are all done in a classroom. The subject material is solid IT subjects and concepts. Remember video and audio are not done in a studio setting so sometimes you will have to pardon both.
Entry Level Helpdesk 101 Playlist with Kevtech IT Support IT I help people build a career path in IT because no one helped me with this when I first started IT. IT nerd teaching people how to get into the tech field.
Help Desk Series playlist with IT Career Questions We realize there is a vast amount of information to consume about the many different aspects of this field. Our goal is to help you find the answers to your questions about anything and everything Information Technology career-related and set your mind at ease.
IT Interview Questions Playlist with Kevtech IT Support I help people build a career path in IT because no one helped me with this when I first started IT. IT nerd teaching people how to get into the tech field.
Job Interview Questions and Answers, Preparation Playlist with cobuman This is a list of Job Preparation Videos that will help during an Interview and allow for an easier understanding of Questions that you may encounter.
Working Help Desk Tickets playtlist with cobuman Tutorials on Working Help Desk Tickets.