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Automotive: Communication in the Workplace

Verbal & Non-Verbal Communication

Written Communication

Job Applications

Types of Communication. Effective communication will change depending on the type of communication. For example, you need different skills for communicating face-to-face, on the phone, or over email. Verbal communication is: face-to-face, phone (conference, meeting). Non verbal is: body language, eye contact, facial expressions, tone of voice. Written is: email, feedback, messaging. Active listening is: withholding judgement, sharing, reflecting, clarifying, paying attention, summarising.

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Active listening techniques. Clarifying, ask questions. Paying Attention, be in the moment and focused. Summarising, repeat key points. Withholding judgement, be open-minded and try to not make assumptions. Sharing, Share your previous experiences to better engage. Reflecting, Reflect after conversation on key points.

This work has been created using Adobe Express. Any copyright subsisting in this work is owned by North Metropolitan TAFE, 2025.