Guides: Health Services Assistance (Acute Care): Culture & Cultural Diversity

eBooks - Culture & Cultural Diversity - Health Services Assistance

Black Women's Mental Health (2018) Creates a new framework for approaching Black women's wellness, by merging theory and practice with both personal narratives and public policy.
Cultural Awareness in Nursing and Health Care (2018) Discusses health, illness and religious beliefs; Mental health and culture; Women's and men's health in a multicultural society; Caring for the elderly; Death and bereavement. Includes international perspectives and issues relating to overseas nurses studying and working in the UK; Case studies, reflective exercises, summary boxes and website links designed to stimulate discussion and shared practice;
Cultural Competence in Health (2017) Supports evidence-informed approaches to improving the cultural competence of health service delivery. By reviewing the evidence from Australia, Canada, New Zealand and the US. Provides clear and systematic overview of the interventions and indicators applied to enable health system agencies to work effectively in various cross-cultural health care situations. Identifies effective approaches and strategies for improving the situation; reviews the indicators for measuring progress; assesses the health outcomes associated with cultural competence; summarizes the quality of the evidence; and presents an evidence-informed conceptual framework for cultural competence in health.
Culturally Competent Compassion: A Guide for Healthcare Students and Practitioners (2018) Discusses the philosophical and religious roots of compassion before investigating notions of health, illness, culture and multicultural societies. Drawing this information together, it then introduces two invaluable frameworks for practice, one of cultural competence and one of culturally competent compassion, and applies them to care scenarios. Discusses how nurses in different countries understand and provide compassion in practice; how students learn about compassion; how leaders can create and champion compassionate working environments; and how we can, and whether we should, measure compassion.
Culture, Diversity and Health in Australia (2021) Part 1 explores key themes and concepts, including social determinants of health and cultural models of health and health care. With focus on how different models of health, including the biomedical and Indigenous perspectives. Part 2 looks at culturally safe health care practice focusing on principles and practice as well as policy and advocacy. Including meaningful communication skills and cultural responsiveness. Part 3 examines the practice issues in working with Indigenous Australians, Culturally and Linguistically Diverse Australians, disabilities, Diverse sexual orientation and gender identity, and ageing Australians. Part 4 Practical learning activities, assessments and feedback for learners engaging with this textbook.
Medical Surgical Nursing for Australian Students (2022) Includes chapters on the integumentary system, respiratory system, circulatory system, digestive system, urinary system, endocrine system etc
Multiculturalism and Australian Identity (2016) Contemporary Australian society is a patchwork of cultural and ethnic diversity. Australians are largely embracing of multiculturalism and welcoming of those born overseas, however being ‘Australian’ can describe a broad range of characteristics, behaviours and attitudes.
Supporting Transgender and Non-Binary People with Disabilities or Illnesses (2019) By drawing on the experience of trans people who are affected by physical disability, chronic illness and mental illness, this book is the definitive guide on providing best practise in approaches to health and care policy. Advice on topics such as transitioning with a disability, sex-specific service provision and fertility and reproduction. Examines how health and care professionals can adapt to cater for transgender and non-binary people's needs and can support those who must use health services due to their condition.

Websites

AHCWA peak body for Aboriginal Community Controlled Health Services (2019) Supporting Aboriginal people in Western Australia to enjoy the same level of health and wellbeing as all Western Australians.
ANMF - Aboriginal and Torres Strait Island Health The Australian Nursing and Midwifery Federation recognises the nursing and midwifery professions play a significant role in improving the health of Aboriginal and Torres Strait Islander people and that addressing health inequality is a priority.
Attorney General’s Dept Human Rights Australia Policy advice on human rights matters to the government and administering Australia's federal anti-discrimination legislation and the Australian Government Guidelines on the Recognition of Sex and Gender.
Australian Bureau of Statistics - Cultural Diveristy (2021) Census of Population and Housing: Census dictionary
Australian Human Rights Commission - Face the Facts: Cultural Diversity (2014) Australia is a vibrant, multicultural country. We are home to the world’s oldest continuous cultures, as well as Australians who identify with more than 270 ancestries. Since 1945, almost seven million people have migrated to Australia.
Australian Human Rights Commission Child Safe Organisations and cultural safety Background paper on cultural safety for Aboriginal and Torres Strait Islander children and young people, to inform work on child safe organisations.
Bridging Cultures: A Guide to the Diverse Cultures in Australia for Aged Care Service Providers 4th ed. (2023) Enhances the reader's understanding of the cultural diversity of the many people seeking aged care services form aged care services in Australia.
CATSINaM - The Congress of Aboriginal and Torres Strait Islander Nurses and Midwives The Congress of Aboriginal and Torres Strait Islander Nurses and Midwives (CATSINaM) is the peak advocacy body for Aboriginal and Torres Strait Islander Nurses and Midwives in Australia.
Centre for Cultural Diversity in Ageing The Centre for Cultural Diversity in Ageing is funded by the Australian Department of Health under the Partners in Culturally Appropriate Care (PICAC) program. The Centre provides expertise in culturally inclusive policy and practices for the aged services sector. We have over 20 years of experience in supporting aged care providers to address the needs of older people from culturally and linguistically diverse backgrounds.
Centre for Culture, Ethnicity and Health - Resources With an initial focus on health, we have provided cultural competence training to healthcare professionals and began to amass a library of resources on multiculturalism and health.
Community Profiles for Health Care Providers The cultural profiles provide information for health care providers on the communication styles, health in Australia, health beliefs and practices, social determinants of health and utilisation of health services of 18 multicultural communities.
Country Cultural Guides Access Cultural Information on over 80+ Countries Learn about the culture, language, people, beliefs, food, etiquette, business practices and more - all for free! Ideal for anyone visiting a foreign country for the first time, whether for business or pleasure.
Cultural Competency in Health A guide for policy partnerships and participation - designed to help policy makers and stakeholders develop culturally competent policies throughout the health system
Culturally Responsive Clinical Practice: Working with People from Migrant and Refugee Backgrounds (2019) Competency Standards Framework Culturally responsive clinical practice: Working with people from migrant and refugee backgrounds establishes recommended and optimal cultural responsiveness competency standards for clinicians in all healthcare settings.
Cultural safety in health care for Indigenous Australians: monitoring framework Improving cultural safety for Aboriginal and Torres Strait Islander health care users can improve access to, and the quality of health care. This means a health system that respects Indigenous cultural values, strengths and differences, and also addresses racism and inequity.
The eQuality Toolkit: Practical Skills for LGBTQ and DSD-Affected Patient Care (2019) The eQuality Toolkit is a training manual that helps healthcare providers build a foundation of inclusive clinical skills to competently care for lesbian, gay, bisexual, transgender, and queer-identified (LGBTQ) patients and individuals born with differences of sex development (DSD). Although this toolkit was designed for medical students, any healthcare provider who wants to learn inclusive clinical skills can benefit from this accessible, brief primer through its actionable steps to improve clinical care.
First Peoples’ Policy Positions - OXFAM [2023] We support Indigenous peoples and organisations in making decisions about their own development. While we do not attempt to speak on First Peoples, Oxfam has always backed policies that will promote Aboriginal voice and enable communities to take control of their destiny.
Multicultural Health - WA Govt - Developing a culturally competent workforce Discusses cultural competency and provides tip sheets
Reporting on the health of culturally and linguistically diverse populations in Australia: An exploratory paper (2022) This report explores the use of linked data to report on the health of CALD populations, including it’s benefits, challenges and limitations
SBS Cultural Atlas Select Country from the map to view up to date cultural considerations plus the side panel displays country migrants living in Australia. Cultures tab has Cultural Profiles listed alphabetically.
Working Together: Aboriginal and Torres Strait Islander Mental Health and Wellbeing Principles and Practice (2014) intended for staff and students and all health practitioners working in areas that support Indigenous mental health and wellbeing. It includes several new chapters and provides a high quality, comprehensive examination of issues and strategies influencing Aboriginal and Torres Strait Islander mental health and social and emotional wellbeing.
Working with the Stolen Generations: understanding trauma (2019) These factsheets aim to assist GPs, dentists and aged care workers when providing support to Stolen Generations survivors. They provide practical tips, tailored for each profession, for how staff and management can improve services to Stolen Generations survivors. They were designed to create greater awareness about the best ways to provide services to the Stolen Generations without triggering trauma.
Working with the Stolen generatons - Fact Sheets (2019) Downlaod the PDF about: - Working with Stolen Generations GP fact sheet - Working with Stolen Generations Dental fact sheet - Working with Stolen Generations Aged Care fact sheet

Articles - Culture & Cultural Diversity - Health Services Assistance

BlackLivesMatter in Healthcare - Australian perspective (2021) Despite decades of evidence showing that institutional and interpersonal racism serve as significant barriers to accessible healthcare for Aboriginal and Torres Strait Islander Peoples, attempts to address this systemic problem still fall short.
Connecting and reconnecting to a community, with a sense of belonging -exploring Aboriginal elders' perspectives of engaging in a physical activity program Culturally appropriate physical activity (PA) programs have values and principles that respect local community culture and knowledge. However, in Western Australia (WA) there were no opportunities for older Aboriginal peoples to engage in a culturally appropriate PA program. The study objective was to explore how engaging in a culturally appropriate PA program impacted on the lived experiences of Aboriginal Elders.
Cultural Humility (2020) The discussion takes into account core constructs that signpost the path to cultural safety and recognises the role and accountability of all levels of the healthcare system, not merely the practitioner. Finally, we propose a model program for a cultural humility CPD activity incorporating pre-work, online modules, interactive workshop, reflection on professional practice and a post-workshop evaluation.
“How can I do more?” Cultural Awareness Training for Hospital-based Healthcare Providers Working with High Aboriginal Caseload (2020) Aboriginal cultural awareness training aims to build a culturally responsive workforce, however research has found the training has limited impact on the health professional’s ability to provide culturally safe care. This study examined cultural awareness training feedback from healthcare professionals working with high Aboriginal patient caseloads in the Top End of the Northern Territory of Australia.

Government Information / Statistics - Culture & Cultural Diversity - Health Services Assistance

Cultural Respect Framework 2016-2026 for Aboriginal and Torres Strait Islander health (2023)
Cultural Diversity in Australia - Census 2011 data From the ABS -The Australian Census of Population and Housing is a rich source of data about Australians and their cultural characteristics.
Cultural diversity of Australia - Census 2021 data Information on country of birth, year of arrival, ancestry, language and religion
Multicultural Clinical Support Resource The Multicultural Clinical Support Resource folder provides ready-reference information on issues that affect health care provision to people from culturally and linguistically diverse backgrounds. It contains information and advice on topics such as communication, the impact of culture and language on health care, working with interpreters, religion, where to find translated health information, and Queensland Health multicultural policies, plans and initiatives.
Search Diversity WA The Office of Multicultural Interests developed this website so that Members of Parliament, State Government agencies, local governments, non-government organisations (NGOs), community groups, students and other members of the public, would be able to access a range of information on different population groups sourced from the national Census of Population and Housing. Information is available for key demographic, cultural and socioeconomic characteristics of people living across the State. It profiles these characteristics for all Western Australian electoral divisions and local government areas.

Books in the Library

Caring for Patients from Different Cultures (2015) Healthcare providers in the American medical system may find that patients from different cultures bring unfamiliar expectations, anxieties, and needs into the examination room. To provide optimal care for all patients, it is important to see differences from the patient's perspective and to work with patients from a range of demographics. Offering hundreds of case studies that illustrate crosscultural conflicts or misunderstandings as well as examples of culturally competent health care.
Cultural Diversity (2019) Presents the general principles of cultural diversity, the process of cross-cultural service delivery and cultural information on specific client populations.
Disability support worker (2020) The third edition of The Disability Support Worker will differentiate from the competition as a comprehensive standalone Certificate IV resource. It will cover all 11 core units and 5 of the most highly subscribed electives. The level of the content will be repositioned through reflective pedagogy to require students to think about their own practice and consider themselves as professionals in the field, preparing them for their more senior and supervisory roles in the workplace.
Health Care and Indigenous Australians (2019) Offers a comprehensive framework for creating a culturally safe environment and enhancing health outcomes for Indigenous Australians. Through case studies, discussions, reflections and critiques of health issues in Australia today,Health Care and Indigenous Australians. A starting point for learning about cultural safety in an Indigenous health context, and is essential for students, academics and practitioners alike.
Intercultural Communications (2014) 1. The communication process. What is communication? Verbal and non-verbal communication - Understanding the communication process - Barriers to effective communication -- 2. What is culture? Defining culture - Values and norms - Characteristics of culture - Excellent book, easy to understand definitions, recommended
Mia Mia Aboriginal Community Development (2016) Until recently, Aboriginal people have been subjected to mainly top-down development, which has proven damaging to communities. Mia Mia Aboriginal Community Development offers an alternative to such approaches, promoting cultural security in order to empower Aboriginal people to strengthen their own communities. The authors take a multidisciplinary approach to the topics of Aboriginal community development, Aboriginal history, cultural security and community studies.
Our Voices (2019) The second edition of Our Voices is a ground-breaking collection of writings from Aboriginal social work educators who have collaborated to develop a toolkit of appropriate behaviours, interactions, networks, and intervention. The the text explores a range of current and emerging social work practice issues such as cultural supervision, working with communities, understanding trauma, collaboration and relationship building, and the ubiquity of whiteness in Australian social work. It covers these issues with new and innovative approaches and provides valuable insights into how social work practice can be developed, taught and practiced in ways that more effectively engage Indigenous communities.
Patient and Person: Interpersonal skills in nursing. 7th Edition (2021) Online scenario-based videos to demonstrate the use of specific skills. Includes empathy, dealing with challenging behaviours, advocating for a patient and admitting a patient. Learn to build trusting relationships and support patients in their health journey. Narratives and stories to explain practical application of theoretical concepts. Forty-two learning activities to enable students to understand the content and practise skills in a focused manner. Person-centred approach throughout. Elsevier Adaptive Quizzing for Patient and Person
Tabbner's Nursing Care 2 Vol Set (2021) Chapter 8 on work, health and safety
Transcultural Concepts in Nursing Care (2019) Features transcultural theories, models, & research with emphasize on the need for effective & efficient communication, client- and patient-centered teamwork, & collaboration among members of the interprofessional health care team.. Includes case studies and exercises at the end of chapters

Online Videos - Culture & Cultural Diversity - Health Services Assistance

Cultural Awareness for Medical Assistants (2021) Emphasizing the importance of cultural awareness in the healthcare field, this program explains some of the cultural differences that exist among patient populations and examines some of the major cultural awareness studies that have been completed over the past 60 years. It looks at the components of several key models that are designed to foster cultural awareness within the ealthcare system.
Home Health - Cultural diversity (2015) This video discusses cultural divesity and ways to adapt care to cultural, ethnic, and religious beliefs in an home health setting.
How Culture Drives Behaviours (2015) Julien argues how we see the World through cultural glasses. By changing the glasses you can change the way you interpret the World.
Nursing Home: Cultural Diversity in Healthcare (2015) This video discusses cultural divesity and ways to adapt care to cultural, ethnic, and religious beliefs in an nursing home setting
Talking Culture Pt 1 What is culture Part 1 of a series of videos by Sebastian Ioppolo about developing cultural competence and intercultural communication skills. In this video Sebastian explains and clarifies what is meant by the term 'culture'.
Thinking About Cultural Diversity (2015) The term ‘cultural diversity’ is used in this series of videos to recognise the numerous differences between individuals including customs, traditions, language, religion and socioeconomic status. It takes into account the experiences of migrants, refugees, asylum seekers and second and third generation Australians and how these might influence their interpretations, expectations, values and beliefs. - KidsMatterAustralia
Understanding the Need: Cultural Awareness in Healthcare (2017) Looking at the demographics of the United States, this video considers how the nursing population differs from the general population. It defines what culturally competent care is, lists the guidelines indicated by the acronym LEARN, and compares the three cultural continuums developed by Terry Cross, Kathleen Culhane-Pera, and Josepha Campinha-Bacote.
Understanding the Need: Cultural Awareness in Healthcare (2017) Looking at the demographics of the United States, this video considers how the nursing population differs from the general population. It defines what culturally competent care is, lists the guidelines indicated by the acronym LEARN, and compares the three cultural continuums developed by Terry Cross, Kathleen Culhane-Pera, and Josepha Campinha-Bacote.
A Unique Profession: Aboriginal & Torres Strait Islander Health Workers (2014) This case study focuses on the development of clinical skills, advocacy for Aboriginal and Torres Strait Islander patients, and the relationships between Aboriginal and Torres Strait Islander health workers and non-Indigenous health workers. It shows the 'on the job' training provided at Wurli.
A Valued Profession: Cultural Expertise in the Health Team This panel program looks at the broad scope of practice of Aboriginal and Torres Strait Islander Health Workers, the national registration scheme (and the various approaches taken in different States and regions)
Your Practice: Cultural Awareness in Healthcare (2017) Emphasizing the role of common sense in culturally aware practice, this video describes how language differences can impact healthcare, explains why it is a bad idea to use a patient's friends or family as translators, and delineates appropriate sources of cultural information.