Customer Service Training 101
This invaluable resource is the training manual you need to give your employees the thorough training, review, and--if necessary--overhaul they need in the vitally important area of customer service.
Be Your Customer's Hero
On the front lines of customer service, every day presents new and unexpected challenges--and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help.
Library Programs and Services
Have a look at chapter 2 customer service.
Crash Course in Dealing with Difficult Library Customers
Libraries are public places--open to anyone and everyone. This book contains invaluable, practical tips for library staff who sometimes must deal with difficult or even dangerous individuals and situations.
Foundations of Library Services
Trained library support staff is critical in assisting the user in locating and interpreting the resources available in libraries.
