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Administer Performance development processes
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Managing Employee Performance and Reward Now in its second edition, Managing Employee Performance and Reward continues to offer comprehensive coverage of employee performance and reward, presenting the material in a conceptually integrated way.
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Supervision Supervision management : overview and challenges -- Essentials of effective supervision -- Organizing, staffing, managing and measuring for success -- Controlling and managing performance and conflict.
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The Four Mindsets Connect, focus, align, and activate your team to increase performance "fast". "The Four Mindsets: How to Influence, Motivate, and Lead High Performance Teams" holds the key to significantly increasing productivity, performance, and revenue in your organisation. Developed as a guide proven to help all levels of managers to connect, focus, align and activate their teams to elevate results, this book also serves as a low-cost, first step, alternative to expensive training, coaching and mentoring programs by providing a range of resources and tools to use and become a 'best in class' leader today.
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Human resource management: Strategy, people, performance The fifth edition of Kramar's Human Resource Management has been updated and revised to provide students with the latest research information and a fundamental knowledge about the theory and practice of HRM. Emerging trends and issue that have significant implications for HRM are highlighted throughout the material. These include offshore work, the effects of the global economic downturn and diversity among others. Throughout the text, the authors address the key categories of challenges faced by businesses today; namely managing for globalisation, innovation, sustainability, attracting and retaining talent.
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Manage Your Day-To-Day Manage Your Day-to-Day will give you a toolkit for tackling the challenges of a 24/7, always-on workplace. We'll show you how to build a rock-solid daily routine, field a constant barrage of messages, find focus amid chaos, and carve out the time you need to do the work that matters.
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Developing Cultural Adaptability. (2003) Proficiency in cultural adaptability helps contemporary managers to build the relationships needed to achieve results in today's global organizations, especially when those relationships are forged across borders and cultures. It enables them to interact effectively with people different from themselves, whether these people work on the next floor or on the other side of the world.
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Maintaining Team Performance. (2003) Monitoring and maintaining team performance is a key element of leading a team. You can provide that leadership by paying attention to four important dimensions: team member effort, team member knowledge and skills, team tactics, and group dynamics.
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Managing Your Whole Life. (2013) Managing the demands of the workplace and the responsibilities of the rest of your life can be tricky, especially when youre a driven leader who wants to succeed. This book will show you how to successfully establish and manage work-life boundaries so that you can be more successful at work and at home.
Coordinate Recruitment, and Onboarding
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An Everyone Culture A Radical New Model for Unleashing Your Company's Potential In most organizations nearly everyone is doing a second job no one is paying them for--namely, covering their weaknesses, trying to look their best, and managing other people's impressions of them. There may be no greater waste of a company's resources. The ultimate cost: neither the organization nor its people are able to realize their full potential. What if a company did everything in its power to create a culture in which everyone--not just select "high potentials"--could overcome their own internal barriers to change and use errors and vulnerabilities as prime opportunities for personal and company growth? Robert Kegan and Lisa Lahey (and their collaborators) have found and studied such companies--Deliberately Developmental Organizations. A DDO is organized around the simple but radical conviction that organizations will best prosper when they are more deeply aligned with people's strongest motive, which is to grow. This means going beyond consigning "people development" to high-potential programs, executive coaching, or once-a-year off-sites. It means fashioning an organizational culture in which support of people's development is woven into the daily fabric of working life and the company's regular operations, daily routines, and conversations. An Everyone Culture dives deep into the worlds of three leading companies that embody this breakthrough approach. It reveals the design principles, concrete practices, and underlying science at the heart of DDOs--from their disciplined approach to giving feedback, to how they use meetings, to the distinctive way that managers and leaders define their roles. The authors then show readers how to build this developmental culture in their own organizations. This book demonstrates a whole new way of being at work. It suggests that the culture you create is your strategy--and that the key to success is developing everyone.
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The Psychology of Work The Psychology of Work integrates psychological theory with personal narrative from global industry leaders, as well as those entering the workforce, to offer tangible insights into the real world of work. It is ideal for students, professionals and anyone with an interest in how successful organizations operate. It charts the development of the field of organizational psychology and provides the key theoretical frameworks. Crucially, it explores how these can be utilized to enhance organizational culture, and why this is so relevant and important in the modern workplace. Through the inclusion of interviews with students, The Psychology of Work reveals what the future workforce expect of the organizations that they are going into and encourages students reading the book to reflect on what kind of leaders they would like to be. The book is also a valuable resource to support professionals and practitioners, highlighting current working practices and the need for change, offering practical guidance on how to bring the 'humane' back into organizational life.
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Effective Recruitment and Selection Practices Effective Recruitment and Selection Practices was previously published by CCH Australia.Effective Recruitment and Selection Practices provides practical guidance on the critical issues surrounding recruitment and selection. It gives readers the tools and knowledge to ensure consistency and high quality in their decision-making and practices in the complex and ever-evolving workplace environment.This title keeps users up-to-date with changes and developments in practices due to technology, workplace tends and the current economic situation. It also included a table that enables TAFE Teachers to map the contents of the book to TAFE units of competency.
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Effective Workplace Relationships
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Dealing with Difficult People A short course in human relations -- The seven classic difficult types -- Dealing with difficult bosses -- Dealing with difficult colleagues -- Dealing with difficult staff -- Massaging the egoist -- Handling aggressive people -- Dealing with laziness -- Beating the bullies at their own game -- Moaners, groaners and critics -- Perfectionists can be a pain -- Manipulating the manipulators -- Morale and attitude -- Fault-finders and nit-pickers -- Gossip: a bush fire you can do without -- The customer is always right : really? -- Complaint s: we love them -- E-difficult@yourplace -- Social networking -- If things don't change they'll stay the same -- A fast-track guide to conflict and how to handle it -- And, finally, finally -- How to motivate the sales team.
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HBR Guide to Emotional Intelligence (HBR Guide Series) Research by Daniel Goleman, a psychologist and coauthor of Primal Leadership, has shown that emotional intelligence is a more powerful determinant of good leadership than technical competence, IQ, or vision. Influencing those around us and supporting our own well-being requires us to be self-aware, know when and how to regulate our emotional reactions, and understand the emotional responses of those around us. No wonder emotional intelligence has become one of the crucial criteria in hiring and promotion.
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How to Work with and Lead People Not Like You If you're in a diverse team, you know employee differences can cause miscommunication, lower trust, and hurt productivity...It doesn't have to be this way! The people you work with may be from a different generation, different culture, different race, different gender, or just a different philosophy toward work and life in general, but you need to work together toward a common goal. How to Work With and Lead People Not Like You explains how to dial down the differences, smooth out the friction, and play upon each other's strengths to become more effective, more productive, and less stressed. The keys are to find the common ground and identify hidden conflicts that are hurting productivity. Many people shudder at the prospect of working with diverse groups of people, but they can't voice their fear or anxiety. At work, it's not OK or politically correct to say, 'I'm uncomfortable with this person.
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Business Models for Teams Most leaders over-rely on verbal and written communications. But that approach is outmoded in today's systems-driven world. Instead, the Business Model Canvas visually depicts how your team really works and how each person fits into the overall mission. It enables people to recognize what needs doing at any given moment - without being asked.
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Managing the Millennials The Builders, Baby Boomers, Generation X, and Millennials, all make up workforces in every type of industry all over the world. The generational gaps are numerous and distinctly different between each age group, and Millennials have gotten a reputation for being particularly unique and often challenging. In this updated and expanded Second Edition of the popular guidebook Managing the Millennials, you'll see how Millennial traits are the same around the globe. In fact, Millennials are more alike than any other generation before them due in large part to rapid advances in technology that let us share more experiences together.
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Powerful Phrases for Dealing with Difficult People by Renee Evenson The key to a harmonious, highly effective work environment is not by ensuring you work among carbon-copies of yourself whose personalities never clash with one another or with you. That pipe dream could not ever happen, nor would it result in a successful team collaboration even if it could. Instead, most of us are going to work today with individuals who at times come across as incompetent, lazy, spotlight-hugging, whiny, or backstabbing. And then tomorrow we go to work with them again . . . and again . . . and again.Like it or not, the bulk of our waking hours are spent with people at work--people who can grate on our nerves. Therefore, learning to interact effectively with difficult employees, colleagues, and bosses is an absolute essential for our success.
Implement and monitor WHS policies, procedures and programs
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Contemporary Issues and Challenges in HRM Provides an up-to-date overview and analysis of the diverse and complex range of issues currently confronting the field of human resource management. Adopting a critical approach, the authors review theories of HRM, and apply these principles to emerging themes that exemplify the dynamic working environment confronting global organisations today. The analysis is supported by examples and cases designed to provide the reader with a functional knowledge and appreciation of current human resource management (HRM) issues.
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OHS Management: Contemporary Issues in Australia It is the right of every person to work in a safe environment. However, globally every year more than two million people lose their lives due to work-related injury and disease. This figure does not take into account the millions of people who are also injured while at work. Contemporary management of work health and safety in Australia fosters a risk management approach. The aim of a risk management approach is to determine workplace risk and to eliminate or control the risk to protect workers, the environment and the financial stability of the organization. OHS Management: Contemporary Issues in Australia is a practical guide for the safety professional to manage work health and safety in Australian organizations. It introduces the issues safety professionals are faced with when working in organizations in their efforts to improve the safety culture, and presents this discussion in light of this changing landscape to provide a guide for the safety professional that is backed up by research. This book is divided into four parts: Part I--Work Health and Safety Legislation, Part II--Managing Work Health and Safety, Part III--Research Evidence, and Part IV--Contemporary Issues. Appendices are then included that provide links to resources that can be used by safety professionals to assist them in their role.
Making a Presentation
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What's Your Presentation Persona? Discover Your Unique Communication Style and Succeed in Any Arena A practical guide based on a proprietary skill assessment tool--a Myers-Briggs for presenters--that provides tips and strategies that address the core element for becoming a successful presenter: YOU A whopping 30 million presentations are delivered every day. How do you stand out in this sea of competition? There's only one way to start: Know thyself. The first-of-its-kind, the Badge skill-assessment system helps you discover what type of presenter you naturally are. These include: * The Creator: a forward-thinking innovator energized by the next big thing (Steve Jobs or Walter White from Breaking Bad) * The Liberator: an optimistic visionary who loves to inspire (Tony Robbins or William Wallace from Braveheart) * The Scholar: an always-curious learner informed by their own wisdom (TED speaker Jill Bolte Taylor or Data from Star Trek ) * The Performer: a one-man show who can transform any dull message (Jerry Seinfeld or Sam Malone from Cheers) . . . among others The book offers practical and actionable persona-specific advice designed to help you make the most impactful presentations possible. Once you've mastered your persona, explore others you'd like to experiment with and learn from, to become the strongest, most well-rounded communicator you can be--so you can razzle-dazzle any audience on any topic anytime.
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Rock Your Presentation Nearly all of us have to pitch or present our ideas, whether in a formal setting after lunch to a hundred jaded salespeople, in a lecture theatre or classroom, putting over our thoughts to a team of colleagues, or even selling a concept one-on-one to your boss. In all these situations we can choose between delivering a message that sounds like muzak, or one that wakes the listener up. Most presentations and pitches could benefit from being 'rocked up' - becoming more dynamic and memorable, in ways that arouse the passion of the audience.
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Presenting Chapter 1. Planning to present -- Chapter 2. Preparing and practising -- Chapter 3. Taking centre stage -- Index.ISBN: 9780241186275
Organising Business Meetings
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Suddenly Hybrid : Managing the modern meeting. (2022) As remote work becomes less of an unusual exception and more of an everyday necessity, hybrid meetings—meetings in which some attendees are physically present while others are virtually present—are becoming the norm. In Suddenly Hybrid: Managing the Modern Meeting, Emmy award-winning communications expert Karin Reed and veteran industrial and organizational psychologist Dr. Joseph A. Allen deliver a practical and actionable framework for attending, hosting, and managing hybrid meetings.
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Meetings That Get Results A Facilitator's Guide to Building Better Meeeting (2021) This book offers leaders a significant edge by * Empowering readers to help their groups create, innovate, and break through the barriers of miscommunication, politics, and intolerance * Making it easier for them to help others forge consensus and shared understanding * Providing them with proven agenda steps, tools, and detailed procedures.
Readers will learn how to resolve or manage common problems, inspire creativity, and transfer ownership to their meeting participants while managing interpersonal conflicts and other disruptions that arise. In a world of back-to-back meetings, this book explains the how-to details behind game-changing tools and techniques.
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Suddenly Virtual : Making remote meeting work. (2021) This book will: - Highlight new research insights springing from the rapid and exponential adoption of virtual meeting technology - Discuss the problems, challenges, and pitfalls of meeting in this new modality - Provide practical, actionable best practices, backed by meeting research that lead to more productive and effective virtual meetings.
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Engaging virtual meetings : openers, games, and activities for communication, morale, and trust. (2020) Build a cohesive and high-performing virtual team with this fantastic resource full of actionable advice and practical tips; Engaging Virtual Meetings: Openers, Games, and Activities for Communication, Morale, and Trust; offers concrete strategies and practical tips for bringing teams together across the digital divide; While many struggle to build teams in a virtual environment, accomplished author John Chen has found ways to create team cohesion promote engagement, and increase virtual participation.
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50 Activities to Kickstart Your Meetings. (2020) This book teaches the strategy of employing games, activities, and simulations to facilitate extraordinary meeting productivity and creativity. It teaches meeting planners and organizers how to use games and simulations to enhance all types of meetings.
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Hands-On Microsoft Teams. (2021) What you will learn
Perform scheduling and manage meetings, live events, and webinars
Create and manage Microsoft Teams templates to streamline company processes
Deal with permissions and security issues in managing private and public teams and channels
Extend Microsoft Teams using custom apps, Microsoft 365, and PowerShell automation
Build your own Teams app with the Developer Portal without writing any code
Deploy helpful chatbots using QnA Maker and Power Virtual Agents
Explore Teams use cases for education, frontline work, and personal life
Bring together knowledge, learning, resources, and insights with the new employee experience platform, Microsoft Viva
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Dealing with meetings you can't stand : meet less and do more. (2017) It will help you run efficient, productive meetings every time by solving problems related to the most important issues: preparation, people, process, and time. Providing key insight into the human behaviours that lead to unsuccessful meetings, along with psychology-based tactics for addressing them.
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Dealing with Meetings You Can't Stand: Meet Less and Do More It will help you run efficient, productive meetings every time by solving problems related to the most important issues: preparation, people, process, and time. Providing key insight into the human behaviours that lead to unsuccessful meetings, along with psychology-based tactics for addressing them.
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Organise meetings : suitable for BSBADM405B. This unit describes the performance outcomes, skills and knowledge required to organise meetings including making arrangements, liaising with participants, and developing and distributing meeting-related documentation.
Separation and Termination of Employment
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The Compensation Committee Handbook This new and updated edition addresses a full range of functional issues facing compensation committees, including organizing, planning, and best practices tips. Looks at the latest regulations impacting executive compensation, including new regulations issued by the SEC, as well as GAAP and IFRS rulings and trends Covers the selection and training of compensation committee members Explores how to make compensation committees a performance driver for a company
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OHS Management: Contemporary issues in Australia It is the right of every person to work in a safe environment. However, globally every year more than two million people lose their lives due to work-related injury and disease. This figure does not take into account the millions of people who are also injured while at work. Contemporary management of work health and safety in Australia fosters a risk management approach. The aim of a risk management approach is to determine workplace risk and to eliminate or control the risk to protect workers, the environment and the financial stability of the organization. OHS Management: Contemporary Issues in Australia is a practical guide for the safety professional to manage work health and safety in Australian organizations. It introduces the issues safety professionals are faced with when working in organizations in their efforts to improve the safety culture, and presents this discussion in light of this changing landscape to provide a guide for the safety professional that is backed up by research. This book is divided into four parts: Part I--Work Health and Safety Legislation, Part II--Managing Work Health and Safety, Part III--Research Evidence, and Part IV--Contemporary Issues. Appendices are then included that provide links to resources that can be used by safety professionals to assist them in their role.
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Support Employee and Industrial Relations
Support Human Resource Functions and Processes
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Fundamentals of Human Resource Management This book takes a unique three-pronged approach that gives students a clear understanding of important HRM concepts and functions, shows them how to apply those concepts, and helps them build a strong skill set they can use in their personal and professional lives. Covering the vast majority the 210 required SHRM Curriculum Guidebook topics required for undergraduates, it gives the student the ability to successfully manage others in today's work environment. The authors engage students with a variety of high-quality applications and skill development exercises to improve students' comprehension and retention. The authors' emphasis on current trends and the challenges facing HR managers and line managers today provide students with key insights on important issues and prepare them for successful careers.
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Contemporary Issues and Challenges in HRM Provides an up-to-date overview and analysis of the diverse and complex range of issues currently confronting the field of human resource management. Adopting a critical approach, the authors review theories of HRM, and apply these principles to emerging themes that exemplify the dynamic working environment confronting global organisations today. The analysis is supported by examples and cases designed to provide the reader with a functional knowledge and appreciation of current human resource management (HRM) issues.
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Workplace Planning
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Leadership and Management: Theory & Practice The book provides you with the critical information that you need to complete the core management units of your course, while balancing the key topics with a practical approach, through real-life case studies, examples and problem-solving techniques.
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Managing the Millennials The Builders, Baby Boomers, Generation X, and Millennials―all make up workforces in every type of industry all over the world. The generational gaps are numerous and distinctly different between each age group, and Millennials have gotten a reputation for being particularly unique and often challenging. In this updated and expanded Second Edition of the popular guidebook Managing the Millennials, you'll see how Millennial traits are the same around the globe.
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Workforce Planning Practice
People in charge of organisations, teams or projects have always needed to plan how activities will be accomplished. Such planning involves recruiting, training and deploying the people needed to get the work done. This requires an understanding of the amount of work and how it will be organised. If organisations wait until the moment the work has to be done, the people and skills needed to do it will simply not be there.
Write Complex Documents
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The Business Writing Coach: Teach Yourself By the end of this book you will have be ready to lead at a higher level Discover your writing strengths and weaknesses Understand the key types of business writing Develop your skills Get the details right Make a positive impact on your business Other books help you talk the talk. The Teach Yourself Coach books helps you walk the walk. Who are you? * Anyone who wants to impress more and achieve more with their written communication at work Where will this book take you? * You will have new skills and knowledge, and be fully ready to use it in a specific writing project How does it work? * A combination of practical tried-and-tested advice, and unique interactive exercises When can you do it? * In your own time, at your own pace What else do you get? * Access to free online videos and printable resources Why Teach Yourself®? * Teach Yourself books are trusted around the world and have helped sixty million people achieve their goals
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Communication Skills Guidebook The Communication Skills Guidebook will equip students with the essential communications skills they need to succeed at university, including: Getting the most from your library -- Writing a good essay and constructing a sound argument -- Using correct grammar and punctuation -- Presenting research findings -- Referencing your work -- Working in groups -- Public speaking -- Exam techniques.
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Writing at Work Many of us come across as stupid. We are not all actually stupid, of course, but because many of us cannot write well, or because we cannot write good resumes, sales letters, business reports, etc., we can easily appear to be unintelligent. Specifically: * We often don't know how to apply techniques scientifically proven to persuade others; * We often cannot write fluently, and therefore waste time; * We may regularly break many of the subtle writing rules; * Our letters are often ambiguous; and * Our correspondence may be dismissed by others because we cannot write concisely. Business writing and communication, although one of the key skills in the workforce, is often the most tedious to learn. Writing at Work: Effective Business Documents, fortunately, applies a novel and unusual approach. It recounts an exciting adventure in which the reader is the main protagonist, striving to solve a murky but intriguing case. During this adventure, the reader is exposed to many insights on business writing, and learns how to construct a variety of letters persuasively, swiftly, precisely, succinctly and engagingly.
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Oxford Guide to Effective Writing and Speaking The Oxford Guide to Effective Writing and Speaking is the essential guide for everyone who needs to communicate in clear and effective English, both written and spoken. The book is organized in four main sections: Communicating in Everyday Life: covers everything from writing email to giving presentations and preparing reports.
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Technical Report Writing Today TECHNICAL REPORT WRITING TODAY provides thorough coverage of technical writing basics, techniques, and applications. Through a practical focus with varied examples and exercises, students internalize the skills necessary to produce clear and effective documents and reports. Project worksheets help students organize their thoughts and prepare for assignments, and Focus boxes highlight key information and recent developments in technical communication. Extensive individual and collaborative exercises expose students to different kinds of technical writing problems and solutions. Annotated student examples--more than 100 in all--illustrate different writing styles and approaches to problems. Numerous short and long examples throughout the text demonstrate solutions for handling writing assignments in current career situations. The four-color artwork in the chapter on creating visuals keeps pace with contemporary workplace capabilities. The Tenth Edition offers the latest information on using electronic resumes and documenting electronic sources and Ethics and Globalization sidebars that highlight these two important topics in the technical communication field.
Managing Employee Performance and Reward Now in its second edition, Managing Employee Performance and Reward continues to offer comprehensive coverage of employee performance and reward, presenting the material in a conceptually integrated way.
Supervision Supervision management : overview and challenges -- Essentials of effective supervision -- Organizing, staffing, managing and measuring for success -- Controlling and managing performance and conflict.
The Four Mindsets Connect, focus, align, and activate your team to increase performance "fast". "The Four Mindsets: How to Influence, Motivate, and Lead High Performance Teams" holds the key to significantly increasing productivity, performance, and revenue in your organisation. Developed as a guide proven to help all levels of managers to connect, focus, align and activate their teams to elevate results, this book also serves as a low-cost, first step, alternative to expensive training, coaching and mentoring programs by providing a range of resources and tools to use and become a 'best in class' leader today.
Human resource management: Strategy, people, performance The fifth edition of Kramar's Human Resource Management has been updated and revised to provide students with the latest research information and a fundamental knowledge about the theory and practice of HRM. Emerging trends and issue that have significant implications for HRM are highlighted throughout the material. These include offshore work, the effects of the global economic downturn and diversity among others. Throughout the text, the authors address the key categories of challenges faced by businesses today; namely managing for globalisation, innovation, sustainability, attracting and retaining talent.
Manage Your Day-To-Day Manage Your Day-to-Day will give you a toolkit for tackling the challenges of a 24/7, always-on workplace. We'll show you how to build a rock-solid daily routine, field a constant barrage of messages, find focus amid chaos, and carve out the time you need to do the work that matters.
Developing Cultural Adaptability. (2003) Proficiency in cultural adaptability helps contemporary managers to build the relationships needed to achieve results in today's global organizations, especially when those relationships are forged across borders and cultures. It enables them to interact effectively with people different from themselves, whether these people work on the next floor or on the other side of the world.
Maintaining Team Performance. (2003) Monitoring and maintaining team performance is a key element of leading a team. You can provide that leadership by paying attention to four important dimensions: team member effort, team member knowledge and skills, team tactics, and group dynamics.
Managing Your Whole Life. (2013) Managing the demands of the workplace and the responsibilities of the rest of your life can be tricky, especially when youre a driven leader who wants to succeed. This book will show you how to successfully establish and manage work-life boundaries so that you can be more successful at work and at home.
An Everyone Culture A Radical New Model for Unleashing Your Company's Potential In most organizations nearly everyone is doing a second job no one is paying them for--namely, covering their weaknesses, trying to look their best, and managing other people's impressions of them. There may be no greater waste of a company's resources. The ultimate cost: neither the organization nor its people are able to realize their full potential. What if a company did everything in its power to create a culture in which everyone--not just select "high potentials"--could overcome their own internal barriers to change and use errors and vulnerabilities as prime opportunities for personal and company growth? Robert Kegan and Lisa Lahey (and their collaborators) have found and studied such companies--Deliberately Developmental Organizations. A DDO is organized around the simple but radical conviction that organizations will best prosper when they are more deeply aligned with people's strongest motive, which is to grow. This means going beyond consigning "people development" to high-potential programs, executive coaching, or once-a-year off-sites. It means fashioning an organizational culture in which support of people's development is woven into the daily fabric of working life and the company's regular operations, daily routines, and conversations. An Everyone Culture dives deep into the worlds of three leading companies that embody this breakthrough approach. It reveals the design principles, concrete practices, and underlying science at the heart of DDOs--from their disciplined approach to giving feedback, to how they use meetings, to the distinctive way that managers and leaders define their roles. The authors then show readers how to build this developmental culture in their own organizations. This book demonstrates a whole new way of being at work. It suggests that the culture you create is your strategy--and that the key to success is developing everyone.
The Psychology of Work The Psychology of Work integrates psychological theory with personal narrative from global industry leaders, as well as those entering the workforce, to offer tangible insights into the real world of work. It is ideal for students, professionals and anyone with an interest in how successful organizations operate. It charts the development of the field of organizational psychology and provides the key theoretical frameworks. Crucially, it explores how these can be utilized to enhance organizational culture, and why this is so relevant and important in the modern workplace. Through the inclusion of interviews with students, The Psychology of Work reveals what the future workforce expect of the organizations that they are going into and encourages students reading the book to reflect on what kind of leaders they would like to be. The book is also a valuable resource to support professionals and practitioners, highlighting current working practices and the need for change, offering practical guidance on how to bring the 'humane' back into organizational life.
Effective Recruitment and Selection Practices Effective Recruitment and Selection Practices was previously published by CCH Australia.Effective Recruitment and Selection Practices provides practical guidance on the critical issues surrounding recruitment and selection. It gives readers the tools and knowledge to ensure consistency and high quality in their decision-making and practices in the complex and ever-evolving workplace environment.This title keeps users up-to-date with changes and developments in practices due to technology, workplace tends and the current economic situation. It also included a table that enables TAFE Teachers to map the contents of the book to TAFE units of competency.
HRM Fundamentals See Unit 3
Dealing with Difficult People A short course in human relations -- The seven classic difficult types -- Dealing with difficult bosses -- Dealing with difficult colleagues -- Dealing with difficult staff -- Massaging the egoist -- Handling aggressive people -- Dealing with laziness -- Beating the bullies at their own game -- Moaners, groaners and critics -- Perfectionists can be a pain -- Manipulating the manipulators -- Morale and attitude -- Fault-finders and nit-pickers -- Gossip: a bush fire you can do without -- The customer is always right : really? -- Complaint s: we love them -- E-difficult@yourplace -- Social networking -- If things don't change they'll stay the same -- A fast-track guide to conflict and how to handle it -- And, finally, finally -- How to motivate the sales team.
HBR Guide to Emotional Intelligence (HBR Guide Series) Research by Daniel Goleman, a psychologist and coauthor of Primal Leadership, has shown that emotional intelligence is a more powerful determinant of good leadership than technical competence, IQ, or vision. Influencing those around us and supporting our own well-being requires us to be self-aware, know when and how to regulate our emotional reactions, and understand the emotional responses of those around us. No wonder emotional intelligence has become one of the crucial criteria in hiring and promotion.
How to Work with and Lead People Not Like You If you're in a diverse team, you know employee differences can cause miscommunication, lower trust, and hurt productivity...It doesn't have to be this way! The people you work with may be from a different generation, different culture, different race, different gender, or just a different philosophy toward work and life in general, but you need to work together toward a common goal. How to Work With and Lead People Not Like You explains how to dial down the differences, smooth out the friction, and play upon each other's strengths to become more effective, more productive, and less stressed. The keys are to find the common ground and identify hidden conflicts that are hurting productivity. Many people shudder at the prospect of working with diverse groups of people, but they can't voice their fear or anxiety. At work, it's not OK or politically correct to say, 'I'm uncomfortable with this person.
Business Models for Teams Most leaders over-rely on verbal and written communications. But that approach is outmoded in today's systems-driven world. Instead, the Business Model Canvas visually depicts how your team really works and how each person fits into the overall mission. It enables people to recognize what needs doing at any given moment - without being asked.
Managing the Millennials The Builders, Baby Boomers, Generation X, and Millennials, all make up workforces in every type of industry all over the world. The generational gaps are numerous and distinctly different between each age group, and Millennials have gotten a reputation for being particularly unique and often challenging. In this updated and expanded Second Edition of the popular guidebook Managing the Millennials, you'll see how Millennial traits are the same around the globe. In fact, Millennials are more alike than any other generation before them due in large part to rapid advances in technology that let us share more experiences together.
Powerful Phrases for Dealing with Difficult People by The key to a harmonious, highly effective work environment is not by ensuring you work among carbon-copies of yourself whose personalities never clash with one another or with you. That pipe dream could not ever happen, nor would it result in a successful team collaboration even if it could. Instead, most of us are going to work today with individuals who at times come across as incompetent, lazy, spotlight-hugging, whiny, or backstabbing. And then tomorrow we go to work with them again . . . and again . . . and again.Like it or not, the bulk of our waking hours are spent with people at work--people who can grate on our nerves. Therefore, learning to interact effectively with difficult employees, colleagues, and bosses is an absolute essential for our success.
Contemporary Issues and Challenges in HRM Provides an up-to-date overview and analysis of the diverse and complex range of issues currently confronting the field of human resource management. Adopting a critical approach, the authors review theories of HRM, and apply these principles to emerging themes that exemplify the dynamic working environment confronting global organisations today. The analysis is supported by examples and cases designed to provide the reader with a functional knowledge and appreciation of current human resource management (HRM) issues.
OHS Management: Contemporary Issues in Australia It is the right of every person to work in a safe environment. However, globally every year more than two million people lose their lives due to work-related injury and disease. This figure does not take into account the millions of people who are also injured while at work. Contemporary management of work health and safety in Australia fosters a risk management approach. The aim of a risk management approach is to determine workplace risk and to eliminate or control the risk to protect workers, the environment and the financial stability of the organization. OHS Management: Contemporary Issues in Australia is a practical guide for the safety professional to manage work health and safety in Australian organizations. It introduces the issues safety professionals are faced with when working in organizations in their efforts to improve the safety culture, and presents this discussion in light of this changing landscape to provide a guide for the safety professional that is backed up by research. This book is divided into four parts: Part I--Work Health and Safety Legislation, Part II--Managing Work Health and Safety, Part III--Research Evidence, and Part IV--Contemporary Issues. Appendices are then included that provide links to resources that can be used by safety professionals to assist them in their role.
Communication for Business and the Professions: Strategies and Skills Communication for Business and the Professions: Strategies and Skills is a current and comprehensive resource with a easy-to-navigate structure that makes this sometimes challenging subject easy to learn.
What's Your Presentation Persona? Discover Your Unique Communication Style and Succeed in Any Arena A practical guide based on a proprietary skill assessment tool--a Myers-Briggs for presenters--that provides tips and strategies that address the core element for becoming a successful presenter: YOU A whopping 30 million presentations are delivered every day. How do you stand out in this sea of competition? There's only one way to start: Know thyself. The first-of-its-kind, the Badge skill-assessment system helps you discover what type of presenter you naturally are. These include: * The Creator: a forward-thinking innovator energized by the next big thing (Steve Jobs or Walter White from Breaking Bad) * The Liberator: an optimistic visionary who loves to inspire (Tony Robbins or William Wallace from Braveheart) * The Scholar: an always-curious learner informed by their own wisdom (TED speaker Jill Bolte Taylor or Data from Star Trek ) * The Performer: a one-man show who can transform any dull message (Jerry Seinfeld or Sam Malone from Cheers) . . . among others The book offers practical and actionable persona-specific advice designed to help you make the most impactful presentations possible. Once you've mastered your persona, explore others you'd like to experiment with and learn from, to become the strongest, most well-rounded communicator you can be--so you can razzle-dazzle any audience on any topic anytime.
Rock Your Presentation Nearly all of us have to pitch or present our ideas, whether in a formal setting after lunch to a hundred jaded salespeople, in a lecture theatre or classroom, putting over our thoughts to a team of colleagues, or even selling a concept one-on-one to your boss. In all these situations we can choose between delivering a message that sounds like muzak, or one that wakes the listener up. Most presentations and pitches could benefit from being 'rocked up' - becoming more dynamic and memorable, in ways that arouse the passion of the audience.
Presenting Chapter 1. Planning to present -- Chapter 2. Preparing and practising -- Chapter 3. Taking centre stage -- Index.
Suddenly Hybrid : Managing the modern meeting. (2022) As remote work becomes less of an unusual exception and more of an everyday necessity, hybrid meetings—meetings in which some attendees are physically present while others are virtually present—are becoming the norm. In Suddenly Hybrid: Managing the Modern Meeting, Emmy award-winning communications expert Karin Reed and veteran industrial and organizational psychologist Dr. Joseph A. Allen deliver a practical and actionable framework for attending, hosting, and managing hybrid meetings.
Meetings That Get Results A Facilitator's Guide to Building Better Meeeting (2021) This book offers leaders a significant edge by * Empowering readers to help their groups create, innovate, and break through the barriers of miscommunication, politics, and intolerance * Making it easier for them to help others forge consensus and shared understanding * Providing them with proven agenda steps, tools, and detailed procedures.
Suddenly Virtual : Making remote meeting work. (2021) This book will: - Highlight new research insights springing from the rapid and exponential adoption of virtual meeting technology - Discuss the problems, challenges, and pitfalls of meeting in this new modality - Provide practical, actionable best practices, backed by meeting research that lead to more productive and effective virtual meetings.
Engaging virtual meetings : openers, games, and activities for communication, morale, and trust. (2020) Build a cohesive and high-performing virtual team with this fantastic resource full of actionable advice and practical tips; Engaging Virtual Meetings: Openers, Games, and Activities for Communication, Morale, and Trust; offers concrete strategies and practical tips for bringing teams together across the digital divide; While many struggle to build teams in a virtual environment, accomplished author John Chen has found ways to create team cohesion promote engagement, and increase virtual participation.
50 Activities to Kickstart Your Meetings. (2020) This book teaches the strategy of employing games, activities, and simulations to facilitate extraordinary meeting productivity and creativity. It teaches meeting planners and organizers how to use games and simulations to enhance all types of meetings.
The 25 Minute Meeting : Half the time double the impact. (2018) A clear framework walks you through the entire meeting process, with emphasis on timing and focus, with illustrative case studies showing how real-world meetings have transformed from painful to purposeful with a few simple changes.
Visual collaboration : a powerful toolkit for improving meetings, projects, and processes. (2019). Visual Collaboration introduces a new and innovative way of working and collaborating that will help you successfully manage complexity for yourself, your team, and your entire organization. 6 tools - 8 skills - 75 templates - 500 icons to boost teamwork.
Mastering Microsoft Teams : end user guide to practical usage, collaboration, and governance. (2nd Edition) (2021) Begin by learning the core components and use cases for Teams. From there, the authors guide you through ideas to create governance and adoption plans that make sense for your organization or customer. Wrap up with an understanding of features and services in progress, and a roadmap to the future of the product.
Reimagine Remote Working with Microsoft Teams A Practical Guide to Increasing Your Productivity and Enhancing Collaboration in the Remote World. (2021) You will learn:
Hands-On Microsoft Teams. (2021) What you will learn
Dealing with meetings you can't stand : meet less and do more. (2017) It will help you run efficient, productive meetings every time by solving problems related to the most important issues: preparation, people, process, and time. Providing key insight into the human behaviours that lead to unsuccessful meetings, along with psychology-based tactics for addressing them.
Zoom for beginners : everything you need to know about using Zoom for meetings, teaching and videoconferences. (2020) Easy to read with useful tips to perform professionally on video.
Dealing with Meetings You Can't Stand: Meet Less and Do More It will help you run efficient, productive meetings every time by solving problems related to the most important issues: preparation, people, process, and time. Providing key insight into the human behaviours that lead to unsuccessful meetings, along with psychology-based tactics for addressing them.
Organise meetings : suitable for BSBADM405B. This unit describes the performance outcomes, skills and knowledge required to organise meetings including making arrangements, liaising with participants, and developing and distributing meeting-related documentation.
The Compensation Committee Handbook This new and updated edition addresses a full range of functional issues facing compensation committees, including organizing, planning, and best practices tips. Looks at the latest regulations impacting executive compensation, including new regulations issued by the SEC, as well as GAAP and IFRS rulings and trends Covers the selection and training of compensation committee members Explores how to make compensation committees a performance driver for a company
Fundamentals of Human Resource Management This book takes a unique three-pronged approach that gives students a clear understanding of important HRM concepts and functions, shows them how to apply those concepts, and helps them build a strong skill set they can use in their personal and professional lives. Covering the vast majority the 210 required SHRM Curriculum Guidebook topics required for undergraduates, it gives the student the ability to successfully manage others in today's work environment. The authors engage students with a variety of high-quality applications and skill development exercises to improve students' comprehension and retention. The authors' emphasis on current trends and the challenges facing HR managers and line managers today provide students with key insights on important issues and prepare them for successful careers.
The Business Writing Coach: Teach Yourself By the end of this book you will have be ready to lead at a higher level Discover your writing strengths and weaknesses Understand the key types of business writing Develop your skills Get the details right Make a positive impact on your business Other books help you talk the talk. The Teach Yourself Coach books helps you walk the walk. Who are you? * Anyone who wants to impress more and achieve more with their written communication at work Where will this book take you? * You will have new skills and knowledge, and be fully ready to use it in a specific writing project How does it work? * A combination of practical tried-and-tested advice, and unique interactive exercises When can you do it? * In your own time, at your own pace What else do you get? * Access to free online videos and printable resources Why Teach Yourself®? * Teach Yourself books are trusted around the world and have helped sixty million people achieve their goals
Communication Skills Guidebook The Communication Skills Guidebook will equip students with the essential communications skills they need to succeed at university, including: Getting the most from your library -- Writing a good essay and constructing a sound argument -- Using correct grammar and punctuation -- Presenting research findings -- Referencing your work -- Working in groups -- Public speaking -- Exam techniques.
Writing at Work Many of us come across as stupid. We are not all actually stupid, of course, but because many of us cannot write well, or because we cannot write good resumes, sales letters, business reports, etc., we can easily appear to be unintelligent. Specifically: * We often don't know how to apply techniques scientifically proven to persuade others; * We often cannot write fluently, and therefore waste time; * We may regularly break many of the subtle writing rules; * Our letters are often ambiguous; and * Our correspondence may be dismissed by others because we cannot write concisely. Business writing and communication, although one of the key skills in the workforce, is often the most tedious to learn. Writing at Work: Effective Business Documents, fortunately, applies a novel and unusual approach. It recounts an exciting adventure in which the reader is the main protagonist, striving to solve a murky but intriguing case. During this adventure, the reader is exposed to many insights on business writing, and learns how to construct a variety of letters persuasively, swiftly, precisely, succinctly and engagingly.
Oxford Guide to Effective Writing and Speaking The Oxford Guide to Effective Writing and Speaking is the essential guide for everyone who needs to communicate in clear and effective English, both written and spoken. The book is organized in four main sections: Communicating in Everyday Life: covers everything from writing email to giving presentations and preparing reports.
Technical Report Writing Today TECHNICAL REPORT WRITING TODAY provides thorough coverage of technical writing basics, techniques, and applications. Through a practical focus with varied examples and exercises, students internalize the skills necessary to produce clear and effective documents and reports. Project worksheets help students organize their thoughts and prepare for assignments, and Focus boxes highlight key information and recent developments in technical communication. Extensive individual and collaborative exercises expose students to different kinds of technical writing problems and solutions. Annotated student examples--more than 100 in all--illustrate different writing styles and approaches to problems. Numerous short and long examples throughout the text demonstrate solutions for handling writing assignments in current career situations. The four-color artwork in the chapter on creating visuals keeps pace with contemporary workplace capabilities. The Tenth Edition offers the latest information on using electronic resumes and documenting electronic sources and Ethics and Globalization sidebars that highlight these two important topics in the technical communication field.
