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Effective Workplace Relationships
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Dealing with Difficult People Dealing with Difficult People will help you navigate the bullies, nit-pickers, manipulators and complainers who drive you mad at work. With example dialogue, techniques and tips, it will help you avoid horrible situations and keep your cool. By understanding the motives and individual behaviours of difficult people, you can learn to manage aggression, reduce awkwardness and remain the better person. Updated for 2019, this 4th edition of the best-selling Dealing with Difficult People features practical exercises, useful templates, and top tips you need to get the best out of the worst, including how to deal with difficult customers, dealing with difficult people in the digital sphere, advice on beating bullies at their own game and how to deal with a boss who drives you barmy. The Creating Success series of books... Unlock vital skills, power up your performance and get ahead with the bestselling Creating Success series. Written by experts for new and aspiring managers and leaders, this million-selling collection of accessible and empowering guides will get you up to speed in no time. Packed with clever thinking, smart advice and the kind of winning techniques that really get results, you'll make fast progress, quickly reach your goals and create lasting success in your career.
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HBR Guide to Emotional Intelligence (HBR Guide Series) Managing the human side of work Research by Daniel Goleman, a psychologist and coauthor of Primal Leadership, has shown that emotional intelligence is a more powerful determinant of good leadership than technical competence, IQ, or vision. Influencing those around us and supporting our own well-being requires us to be self-aware, know when and how to regulate our emotional reactions, and understand the emotional responses of those around us. No wonder emotional intelligence has become one of the crucial criteria in hiring and promotion. But luckily it's not just an innate trait: Emotional intelligence is composed of skills that all of us can learn and improve on. In this guide, you'll learn how to: Determine your emotional intelligence strengths and weaknesses Understand and manage your emotional reactions Deal with difficult people Make smarter decisions Bounce back from tough times Help your team develop emotional intelligence Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.
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How to Work with and Lead People Not Like You If you're in a diverse team, you know employee differences can cause miscommunication, lower trust, and hurt productivity. . . It doesn't have to be this way! The people you work with may be from a different generation, different culture, different race, different gender, or just a different philosophy toward work and life in general, but you need to work together toward a common goal. How to Work With and Lead People Not Like You explains how to dial down the differences, smooth out the friction, and play upon each other's strengths to become more effective, more productive, and less stressed. The keys are to find the common ground and identify hidden conflicts that are hurting productivity. Many people shudder at the prospect of working with diverse groups of people, but they can't voice their fear or anxiety. At work, it's not OK or politically correct to say, 'I'm uncomfortable with this person.' In fact, if you do say something along those lines, your job may be at risk. Your company may terminate you for not being on the 'diversity bandwagon.' So you keep quiet and you keep your thoughts to yourself. But deep down, you are uncomfortable. If you feel like this, it doesn't mean you're racist, sexist, ageist, homophobic, or any other negative label. It means you're struggling. You're struggling to understand people, cultures, or values that are unfamiliar to you. You're struggling to do your job with teammates and coworkers who may have very different viewpoints or different approaches to communication than you have. You're struggling to overcome differences and pull together to achieve high performance at work. Whether you're leading a diverse team, working in a challenging cross-cultural environment, or simply working with people who are 'not like you,' you need to be able to get along with everyone as a team, to get the work done. This book explains the skills you need to communicate, motivate, and inspire people to collaborate'even if they have very different values, lifestyles, or priorities. Learn key steps that bring cohesion to diversity How to have a constructive conversation about working alongside people who are different The four magic words that make this easier and smooth over friction What not to say'and why Learn to set aside differences and get things done Learn how to handle a racist, sexist, homophobic or offensive remark in a professional way Retain your sanity when colleagues drive you crazy The changing demographics of today's workforce bring conflicting viewpoints, perspectives, approaches, skills, habits, and personalities together in one place; whether that leads to synergy or catastrophe is up to you. How to Work With and Lead People Not Like You helps you turn a hurdle into an advantage so you or your team can do more, achieve more, and enjoy the ride.
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Business Models for Teams Are you frustrated by these common problems? -Lack of a source of motivation common to millennials and boomers alike -Teambuilding exercises that fail to produce lasting results -Groups that isolate themselves in specialty silos -Job description myopia, or employee inability see the bigger picture -Organization charts that fail to show how work gets done Business Models for Teams helps you solve these problems. In fact, it may be the last teamwork toolkit you will ever need! Most leaders make the mistake of over-relying on verbal and written communications. But that approach is outmoded in today's systems-driven world. Using the same visual tools that made Business Model Generation and Business Model You so successful worldwide, Business Models for Teams lets you visually depict how any team really works - and how each person fits in. The Business Models for Teams toolkit provides the missing half of teambuilding, plus a research-based engagement method that works for employees of
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Managing the Millennials The Builders, Baby Boomers, Generation X, and Millennials--all make up workforces in every type of industry all over the world. The generational gaps are numerous and distinctly different between each age group, and Millennials have gotten a reputation for being particularly unique and often challenging. In this updated and expanded Second Edition of the popular guidebook Managing the Millennials, you'll see how Millennial traits are the same around the globe. In fact, Millennials are more alike than any other generation before them due in large part to rapid advances in technology that let us share more experiences together. These same rapid advances are also redefining the fundamental ways businesses operate, and this revised edition includes the international perspective today's valuable leadership needs to attract and retain these high-performing workers with very different values and expectations. With fresh research and new real-world examples, the powerhouse authorial team reexamines the differences between how different generations work today in businesses around the world, with insightful exploration into what makes the Millennial generation so different from the ones that came before. The authors reveal nine specific points of tension commonly arising from clashing value systems among generations and prescribe nine proven solutions to resolve conflict and build communication, nurture collaborative teams, and create long-lasting relationships among colleagues of every age. A wealth of informative tables and convenient end-of-chapter summaries make this an invaluable everyday reference to support you: Making the most informed decisions with up-to-date, research-based guidance on getting the most from twenty-something employees Executing solutions to the most common obstacles to younger workers engaging and learning from the people who manage them Enhancing your skills as a job coach with practical tips and hands-on tools for coaching Millennials, including concrete action steps for overcoming roadblocks Complete with case studies of real managers and employees interacting in every area of business, enlightening analysis of performance and behavioral patterns across generations, and easy-to-use techniques you can use right away to improve your organization, Managing the Millennials, Second Edition gives you everything you need to inspire your entire workforce to new levels of productivity.
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Powerful Phrases for Dealing with Difficult People by Renee Evenson The key to a harmonious, highly effective work environment is not by ensuring you work among carbon-copies of yourself whose personalities never clash with one another or with you. That pipe dream could not ever happen, nor would it result in a successful team collaboration even if it could. Instead, most of us are going to work today with individuals who at times come across as incompetent, lazy, spotlight-hugging, whiny, or backstabbing. And then tomorrow we go to work with them again . . . and again . . . and again.Like it or not, the bulk of our waking hours are spent with people at work--people who can grate on our nerves. Therefore, learning to interact effectively with difficult employees, colleagues, and bosses is an absolute essential for our success. With Powerful Phrases for Dealing with Difficult People, anyone can learn how to confront head-on the difficult situations that can arise when dealing with these personalities, before they fester and spread. Helpful features inside this practical and easy-to-use book include:* Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each * Nonverbal communication skills to back up your words * Sample dialogues that demonstrate how phrasing improves interactions * A five-step process for moving from conflict to resolution * "Why This Works" sections that provide detailed explanationsButton-pushing situations are going to come up today at work--and tomorrow too. Don't let them rent space inside of you and turning everything to mold. Instead, choose to deploy simple phrases to regain control and resolve conflicts. When you do, you, your colleagues, and your company will be all the better for it!
Employee and Industrial Relations
Human Resource Functions
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Fundamentals of Human Resource Management This book takes a unique three-pronged approach that gives students a clear understanding of important HRM concepts and functions, shows them how to apply those concepts, and helps them build a strong skill set they can use in their personal and professional lives. Covering the vast majority the 210 required SHRM Curriculum Guidebook topics required for undergraduates, it gives the student the ability to successfully manage others in today's work environment. The authors engage students with a variety of high-quality applications and skill development exercises to improve students' comprehension and retention. The authors' emphasis on current trends and the challenges facing HR managers and line managers today provide students with key insights on important issues and prepare them for successful careers.
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Contemporary Issues and Challenges in HRM Provides an up-to-date overview and analysis of the diverse and complex range of issues currently confronting the field of human resource management. Adopting a critical approach, the authors review theories of HRM, and apply these principles to emerging themes that exemplify the dynamic working environment confronting global organisations today. The analysis is supported by examples and cases designed to provide the reader with a functional knowledge and appreciation of current human resource management (HRM) issues.
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Making a Presentation
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What's Your Presentation Persona? Discover Your Unique Communication Style and Succeed in Any Arena A practical guide based on a proprietary skill assessment tool--a Myers-Briggs for presenters--that provides tips and strategies that address the core element for becoming a successful presenter: YOU A whopping 30 million presentations are delivered every day. How do you stand out in this sea of competition? There's only one way to start: Know thyself. The first-of-its-kind, the Badge skill-assessment system helps you discover what type of presenter you naturally are. These include: * The Creator: a forward-thinking innovator energized by the next big thing (Steve Jobs or Walter White from Breaking Bad) * The Liberator: an optimistic visionary who loves to inspire (Tony Robbins or William Wallace from Braveheart) * The Scholar: an always-curious learner informed by their own wisdom (TED speaker Jill Bolte Taylor or Data from Star Trek ) * The Performer: a one-man show who can transform any dull message (Jerry Seinfeld or Sam Malone from Cheers) . . . among others The book offers practical and actionable persona-specific advice designed to help you make the most impactful presentations possible. Once you've mastered your persona, explore others you'd like to experiment with and learn from, to become the strongest, most well-rounded communicator you can be--so you can razzle-dazzle any audience on any topic anytime.
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Rock Your Presentation Nearly all of us have to pitch or present our ideas, whether in a formal setting after lunch to a hundred jaded salespeople, in a lecture theatre or classroom, putting over our thoughts to a team of colleagues, or even selling a concept one-on-one to your boss. In all these situations we can choose between delivering a message that sounds like muzak, or one that wakes the listener up. Most presentations and pitches could benefit from being 'rocked up' - becoming more dynamic and memorable, in ways that arouse the passion of the audience. By applying the ideas in ROCK YOUR PRESENTATION you can deliver better, livelier and more emotionally engaging talks which leave audiences with the kind of high you get from being in a crowd at a great concert. Barlow applies the rock'n'roll metaphor throughout the book, turning what, to many, is a stressful subject into an exciting and fun exercise you can't wait to try out. So take the Van Halen approach to planning your presentation, deliver it like a hit song with a chorus and a bridge, play a few well-rehearsed power chords and set your audience ablaze.
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Presenting Chapter 1. Planning to present -- Chapter 2. Preparing and practising -- Chapter 3. Taking centre stage -- Index.ISBN: 9780241186275
Organising and Managing Meetings
Performance management
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Managing Employee Performance and Reward Now in its second edition, Managing Employee Performance and Reward continues to offer comprehensive coverage of employee performance and reward, presenting the material in a conceptually integrated way. This new edition has been substantially updated and revised by a team of specialist contributors, and includes: • An increased focus on employee engagement and the alignment between the organisation's goals and the personal goals of employees • Expanded coverage of coaching, now a leading-edge performance enhancement practice • Extensive updates reflecting the major changes in employee benefits in recent years, as organisations strive to attract and retain talent • Updated coverage of executive salaries and incentives in the contemporary post-GFC environment. This popular text is an indispensable resource for both students and managers alike. Written for a global readership, the book will continue to have particular appeal to those studying and practising people management in the Asia-Pacific region.
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Supervision Differentiate yourself in a competitive marketplace with SUPERVISION: CONCEPTS AND PRACTICES OF MANAGEMENT, 13E. A blend of traditional management concepts and emerging insights, the text draws from the authors' firsthand business experience to deliver the leadership skills hiring managers want but rarely find in new recruits. This comprehensive single source for supervisory management expertise addresses the most critical challenges in business today, including globalization, economic turbulence, transitional and temporary workers, virtual employees, technology, outsourcing, and downsizing. Hands-on and practical, the text complements chapter readings with skill-building techniques and captivating video cases from well-known organizations, letting you experience supervisory roles yourself. Special attention to diversity and ethics also helps you develop a better sense of life beyond the classroom and enhances the text's extensive coverage of communication, decision making, conflict resolution, and other essential supervisory skills.
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The Four Mindsets Connect, focus, align, and activate your team to increase performance fast The Four Mindsets: How to Influence, Motivate, and Lead High Performance Teams holds the key to significantly increasing productivity, performance, and revenue in your organisation. Developed as a guide proven to help all levels of managers to connect, focus, align and activate their teams to elevate results, this book also serves as a low-cost, first step, alternative to expensive training, coaching and mentoring programs by providing a range of resources and tools to use and become a 'best in class' leader today. Management, motivations and mindsets have changed considerably in the last 25 years and leaders are being challenged with the task of keeping their teams engaged while meeting goals that are more stringent than ever before. The High Performance Mindset Model will equip you with the skills you need to take your teams performance to the next level and considers hot topics in today's business environment, such as emotional intelligence, whole brain thinking, and what makes professionals tick, in a format that is applicable at all levels of management and leadership. The Four Mindsets updates you on what matters most today and the most common strategies and techniques used by high performing companies, leaders and managers-globally. Explore the simplest, fastest ways to increase productivity, performance, and revenue. Understand what you must do to be within the top five percent of today's managers. Discuss what makes people tick at work and how this understanding is the number one key to influencing accountability, focus and results. Consider current best practices in team management, and understand how to practically apply these concepts. The Four Mindsets: How to Influence, Motivate, and Lead High Performance Teams is the ultimate handbook for every manager --from team leader to CEO--HR professionals, management consultants, trainers, coaches, and mentors charged with the responsibility of developing today's modern leaders.
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Recruitment, Selection and Induction
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An Everyone Culture A Radical New Model for Unleashing Your Company's Potential In most organizations nearly everyone is doing a second job no one is paying them for--namely, covering their weaknesses, trying to look their best, and managing other people's impressions of them. There may be no greater waste of a company's resources. The ultimate cost: neither the organization nor its people are able to realize their full potential. What if a company did everything in its power to create a culture in which everyone--not just select "high potentials"--could overcome their own internal barriers to change and use errors and vulnerabilities as prime opportunities for personal and company growth? Robert Kegan and Lisa Lahey (and their collaborators) have found and studied such companies--Deliberately Developmental Organizations. A DDO is organized around the simple but radical conviction that organizations will best prosper when they are more deeply aligned with people's strongest motive, which is to grow. This means going beyond consigning "people development" to high-potential programs, executive coaching, or once-a-year off-sites. It means fashioning an organizational culture in which support of people's development is woven into the daily fabric of working life and the company's regular operations, daily routines, and conversations. An Everyone Culture dives deep into the worlds of three leading companies that embody this breakthrough approach. It reveals the design principles, concrete practices, and underlying science at the heart of DDOs--from their disciplined approach to giving feedback, to how they use meetings, to the distinctive way that managers and leaders define their roles. The authors then show readers how to build this developmental culture in their own organizations. This book demonstrates a whole new way of being at work. It suggests that the culture you create is your strategy--and that the key to success is developing everyone.
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The Psychology of Work The Psychology of Work integrates psychological theory with personal narrative from global industry leaders, as well as those entering the workforce, to offer tangible insights into the real world of work. It is ideal for students, professionals and anyone with an interest in how successful organizations operate. It charts the development of the field of organizational psychology and provides the key theoretical frameworks. Crucially, it explores how these can be utilized to enhance organizational culture, and why this is so relevant and important in the modern workplace. Through the inclusion of interviews with students, The Psychology of Work reveals what the future workforce expect of the organizations that they are going into and encourages students reading the book to reflect on what kind of leaders they would like to be. The book is also a valuable resource to support professionals and practitioners, highlighting current working practices and the need for change, offering practical guidance on how to bring the 'humane' back into organizational life.
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Effective Recruitment and Selection Practices Effective Recruitment and Selection Practices was previously published by CCH Australia.Effective Recruitment and Selection Practices provides practical guidance on the critical issues surrounding recruitment and selection. It gives readers the tools and knowledge to ensure consistency and high quality in their decision-making and practices in the complex and ever-evolving workplace environment.This title keeps users up-to-date with changes and developments in practices due to technology, workplace tends and the current economic situation. It also included a table that enables TAFE Teachers to map the contents of the book to TAFE units of competency.
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Rehabilitation and Return to Work Programs
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Contemporary Issues and Challenges in HRM Provides an up-to-date overview and analysis of the diverse and complex range of issues currently confronting the field of human resource management. Adopting a critical approach, the authors review theories of HRM, and apply these principles to emerging themes that exemplify the dynamic working environment confronting global organisations today. The analysis is supported by examples and cases designed to provide the reader with a functional knowledge and appreciation of current human resource management (HRM) issues.
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OHS Management: Contemporary Issues in Australia It is the right of every person to work in a safe environment. However, globally every year more than two million people lose their lives due to work-related injury and disease. This figure does not take into account the millions of people who are also injured while at work. Contemporary management of work health and safety in Australia fosters a risk management approach. The aim of a risk management approach is to determine workplace risk and to eliminate or control the risk to protect workers, the environment and the financial stability of the organization. OHS Management: Contemporary Issues in Australia is a practical guide for the safety professional to manage work health and safety in Australian organizations. It introduces the issues safety professionals are faced with when working in organizations in their efforts to improve the safety culture, and presents this discussion in light of this changing landscape to provide a guide for the safety professional that is backed up by research. This book is divided into four parts: Part I--Work Health and Safety Legislation, Part II--Managing Work Health and Safety, Part III--Research Evidence, and Part IV--Contemporary Issues. Appendices are then included that provide links to resources that can be used by safety professionals to assist them in their role.
Separation and Termination of Employment
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OHS Management: Contemporary issues in Australia It is the right of every person to work in a safe environment. However, globally every year more than two million people lose their lives due to work-related injury and disease. This figure does not take into account the millions of people who are also injured while at work. Contemporary management of work health and safety in Australia fosters a risk management approach. The aim of a risk management approach is to determine workplace risk and to eliminate or control the risk to protect workers, the environment and the financial stability of the organization. OHS Management: Contemporary Issues in Australia is a practical guide for the safety professional to manage work health and safety in Australian organizations. It introduces the issues safety professionals are faced with when working in organizations in their efforts to improve the safety culture, and presents this discussion in light of this changing landscape to provide a guide for the safety professional that is backed up by research. This book is divided into four parts: Part I--Work Health and Safety Legislation, Part II--Managing Work Health and Safety, Part III--Research Evidence, and Part IV--Contemporary Issues. Appendices are then included that provide links to resources that can be used by safety professionals to assist them in their role.
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Workplace Planning
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Workforce Planning Practice
People in charge of organisations, teams or projects have always needed to plan how activities will be accomplished. Such planning involves recruiting, training and deploying the people needed to get the work done. This requires an understanding of the amount of work and how it will be organised. If organisations wait until the moment the work has to be done, the people and skills needed to do it will simply not be there.
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Leadership and Management: Theory & Practice The book provides you with the critical information that you need to complete the core management units of your course, while balancing the key topics with a practical approach, through real-life case studies, examples and problem-solving techniques.
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Managing the Millennials The Builders, Baby Boomers, Generation X, and Millennials―all make up workforces in every type of industry all over the world. The generational gaps are numerous and distinctly different between each age group, and Millennials have gotten a reputation for being particularly unique and often challenging. In this updated and expanded Second Edition of the popular guidebook Managing the Millennials, you'll see how Millennial traits are the same around the globe.
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Write Complex Documents
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The Business Writing Coach: Teach Yourself By the end of this book you will have be ready to lead at a higher level Discover your writing strengths and weaknesses Understand the key types of business writing Develop your skills Get the details right Make a positive impact on your business Other books help you talk the talk. The Teach Yourself Coach books helps you walk the walk. Who are you? * Anyone who wants to impress more and achieve more with their written communication at work Where will this book take you? * You will have new skills and knowledge, and be fully ready to use it in a specific writing project How does it work? * A combination of practical tried-and-tested advice, and unique interactive exercises When can you do it? * In your own time, at your own pace What else do you get? * Access to free online videos and printable resources Why Teach Yourself®? * Teach Yourself books are trusted around the world and have helped sixty million people achieve their goals
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Communication Skills Guidebook The Communication Skills Guidebook will equip students with the essential communications skills they need to succeed at university, including: Getting the most from your library -- Writing a good essay and constructing a sound argument -- Using correct grammar and punctuation -- Presenting research findings -- Referencing your work -- Working in groups -- Public speaking -- Exam techniques.
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Writing at Work Many of us come across as stupid. We are not all actually stupid, of course, but because many of us cannot write well, or because we cannot write good resumes, sales letters, business reports, etc., we can easily appear to be unintelligent. Specifically: * We often don't know how to apply techniques scientifically proven to persuade others; * We often cannot write fluently, and therefore waste time; * We may regularly break many of the subtle writing rules; * Our letters are often ambiguous; and * Our correspondence may be dismissed by others because we cannot write concisely. Business writing and communication, although one of the key skills in the workforce, is often the most tedious to learn. Writing at Work: Effective Business Documents, fortunately, applies a novel and unusual approach. It recounts an exciting adventure in which the reader is the main protagonist, striving to solve a murky but intriguing case. During this adventure, the reader is exposed to many insights on business writing, and learns how to construct a variety of letters persuasively, swiftly, precisely, succinctly and engagingly.
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Oxford Guide to Effective Writing and Speaking The Oxford Guide to Effective Writing and Speaking is the essential guide for everyone who needs to communicate in clear and effective English, both written and spoken. The book is organized in four main sections: Communicating in Everyday Life: covers everything from writing email to giving presentations and preparing reports.
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Technical Report Writing Today TECHNICAL REPORT WRITING TODAY provides thorough coverage of technical writing basics, techniques, and applications. Through a practical focus with varied examples and exercises, students internalize the skills necessary to produce clear and effective documents and reports. Project worksheets help students organize their thoughts and prepare for assignments, and Focus boxes highlight key information and recent developments in technical communication. Extensive individual and collaborative exercises expose students to different kinds of technical writing problems and solutions. Annotated student examples--more than 100 in all--illustrate different writing styles and approaches to problems. Numerous short and long examples throughout the text demonstrate solutions for handling writing assignments in current career situations. The four-color artwork in the chapter on creating visuals keeps pace with contemporary workplace capabilities. The Tenth Edition offers the latest information on using electronic resumes and documenting electronic sources and Ethics and Globalization sidebars that highlight these two important topics in the technical communication field.
Dealing with Difficult People Dealing with Difficult People will help you navigate the bullies, nit-pickers, manipulators and complainers who drive you mad at work. With example dialogue, techniques and tips, it will help you avoid horrible situations and keep your cool. By understanding the motives and individual behaviours of difficult people, you can learn to manage aggression, reduce awkwardness and remain the better person. Updated for 2019, this 4th edition of the best-selling Dealing with Difficult People features practical exercises, useful templates, and top tips you need to get the best out of the worst, including how to deal with difficult customers, dealing with difficult people in the digital sphere, advice on beating bullies at their own game and how to deal with a boss who drives you barmy. The Creating Success series of books... Unlock vital skills, power up your performance and get ahead with the bestselling Creating Success series. Written by experts for new and aspiring managers and leaders, this million-selling collection of accessible and empowering guides will get you up to speed in no time. Packed with clever thinking, smart advice and the kind of winning techniques that really get results, you'll make fast progress, quickly reach your goals and create lasting success in your career.
HBR Guide to Emotional Intelligence (HBR Guide Series) Managing the human side of work Research by Daniel Goleman, a psychologist and coauthor of Primal Leadership, has shown that emotional intelligence is a more powerful determinant of good leadership than technical competence, IQ, or vision. Influencing those around us and supporting our own well-being requires us to be self-aware, know when and how to regulate our emotional reactions, and understand the emotional responses of those around us. No wonder emotional intelligence has become one of the crucial criteria in hiring and promotion. But luckily it's not just an innate trait: Emotional intelligence is composed of skills that all of us can learn and improve on. In this guide, you'll learn how to: Determine your emotional intelligence strengths and weaknesses Understand and manage your emotional reactions Deal with difficult people Make smarter decisions Bounce back from tough times Help your team develop emotional intelligence Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.
How to Work with and Lead People Not Like You If you're in a diverse team, you know employee differences can cause miscommunication, lower trust, and hurt productivity. . . It doesn't have to be this way! The people you work with may be from a different generation, different culture, different race, different gender, or just a different philosophy toward work and life in general, but you need to work together toward a common goal. How to Work With and Lead People Not Like You explains how to dial down the differences, smooth out the friction, and play upon each other's strengths to become more effective, more productive, and less stressed. The keys are to find the common ground and identify hidden conflicts that are hurting productivity. Many people shudder at the prospect of working with diverse groups of people, but they can't voice their fear or anxiety. At work, it's not OK or politically correct to say, 'I'm uncomfortable with this person.' In fact, if you do say something along those lines, your job may be at risk. Your company may terminate you for not being on the 'diversity bandwagon.' So you keep quiet and you keep your thoughts to yourself. But deep down, you are uncomfortable. If you feel like this, it doesn't mean you're racist, sexist, ageist, homophobic, or any other negative label. It means you're struggling. You're struggling to understand people, cultures, or values that are unfamiliar to you. You're struggling to do your job with teammates and coworkers who may have very different viewpoints or different approaches to communication than you have. You're struggling to overcome differences and pull together to achieve high performance at work. Whether you're leading a diverse team, working in a challenging cross-cultural environment, or simply working with people who are 'not like you,' you need to be able to get along with everyone as a team, to get the work done. This book explains the skills you need to communicate, motivate, and inspire people to collaborate'even if they have very different values, lifestyles, or priorities. Learn key steps that bring cohesion to diversity How to have a constructive conversation about working alongside people who are different The four magic words that make this easier and smooth over friction What not to say'and why Learn to set aside differences and get things done Learn how to handle a racist, sexist, homophobic or offensive remark in a professional way Retain your sanity when colleagues drive you crazy The changing demographics of today's workforce bring conflicting viewpoints, perspectives, approaches, skills, habits, and personalities together in one place; whether that leads to synergy or catastrophe is up to you. How to Work With and Lead People Not Like You helps you turn a hurdle into an advantage so you or your team can do more, achieve more, and enjoy the ride.
Business Models for Teams Are you frustrated by these common problems? -Lack of a source of motivation common to millennials and boomers alike -Teambuilding exercises that fail to produce lasting results -Groups that isolate themselves in specialty silos -Job description myopia, or employee inability see the bigger picture -Organization charts that fail to show how work gets done Business Models for Teams helps you solve these problems. In fact, it may be the last teamwork toolkit you will ever need! Most leaders make the mistake of over-relying on verbal and written communications. But that approach is outmoded in today's systems-driven world. Using the same visual tools that made Business Model Generation and Business Model You so successful worldwide, Business Models for Teams lets you visually depict how any team really works - and how each person fits in. The Business Models for Teams toolkit provides the missing half of teambuilding, plus a research-based engagement method that works for employees of
Managing the Millennials The Builders, Baby Boomers, Generation X, and Millennials--all make up workforces in every type of industry all over the world. The generational gaps are numerous and distinctly different between each age group, and Millennials have gotten a reputation for being particularly unique and often challenging. In this updated and expanded Second Edition of the popular guidebook Managing the Millennials, you'll see how Millennial traits are the same around the globe. In fact, Millennials are more alike than any other generation before them due in large part to rapid advances in technology that let us share more experiences together. These same rapid advances are also redefining the fundamental ways businesses operate, and this revised edition includes the international perspective today's valuable leadership needs to attract and retain these high-performing workers with very different values and expectations. With fresh research and new real-world examples, the powerhouse authorial team reexamines the differences between how different generations work today in businesses around the world, with insightful exploration into what makes the Millennial generation so different from the ones that came before. The authors reveal nine specific points of tension commonly arising from clashing value systems among generations and prescribe nine proven solutions to resolve conflict and build communication, nurture collaborative teams, and create long-lasting relationships among colleagues of every age. A wealth of informative tables and convenient end-of-chapter summaries make this an invaluable everyday reference to support you: Making the most informed decisions with up-to-date, research-based guidance on getting the most from twenty-something employees Executing solutions to the most common obstacles to younger workers engaging and learning from the people who manage them Enhancing your skills as a job coach with practical tips and hands-on tools for coaching Millennials, including concrete action steps for overcoming roadblocks Complete with case studies of real managers and employees interacting in every area of business, enlightening analysis of performance and behavioral patterns across generations, and easy-to-use techniques you can use right away to improve your organization, Managing the Millennials, Second Edition gives you everything you need to inspire your entire workforce to new levels of productivity.
Powerful Phrases for Dealing with Difficult People by The key to a harmonious, highly effective work environment is not by ensuring you work among carbon-copies of yourself whose personalities never clash with one another or with you. That pipe dream could not ever happen, nor would it result in a successful team collaboration even if it could. Instead, most of us are going to work today with individuals who at times come across as incompetent, lazy, spotlight-hugging, whiny, or backstabbing. And then tomorrow we go to work with them again . . . and again . . . and again.Like it or not, the bulk of our waking hours are spent with people at work--people who can grate on our nerves. Therefore, learning to interact effectively with difficult employees, colleagues, and bosses is an absolute essential for our success. With Powerful Phrases for Dealing with Difficult People, anyone can learn how to confront head-on the difficult situations that can arise when dealing with these personalities, before they fester and spread. Helpful features inside this practical and easy-to-use book include:* Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each * Nonverbal communication skills to back up your words * Sample dialogues that demonstrate how phrasing improves interactions * A five-step process for moving from conflict to resolution * "Why This Works" sections that provide detailed explanationsButton-pushing situations are going to come up today at work--and tomorrow too. Don't let them rent space inside of you and turning everything to mold. Instead, choose to deploy simple phrases to regain control and resolve conflicts. When you do, you, your colleagues, and your company will be all the better for it!
Fundamentals of Human Resource Management This book takes a unique three-pronged approach that gives students a clear understanding of important HRM concepts and functions, shows them how to apply those concepts, and helps them build a strong skill set they can use in their personal and professional lives. Covering the vast majority the 210 required SHRM Curriculum Guidebook topics required for undergraduates, it gives the student the ability to successfully manage others in today's work environment. The authors engage students with a variety of high-quality applications and skill development exercises to improve students' comprehension and retention. The authors' emphasis on current trends and the challenges facing HR managers and line managers today provide students with key insights on important issues and prepare them for successful careers.
Contemporary Issues and Challenges in HRM Provides an up-to-date overview and analysis of the diverse and complex range of issues currently confronting the field of human resource management. Adopting a critical approach, the authors review theories of HRM, and apply these principles to emerging themes that exemplify the dynamic working environment confronting global organisations today. The analysis is supported by examples and cases designed to provide the reader with a functional knowledge and appreciation of current human resource management (HRM) issues.
Communication for Business and the Professions: Strategies and Skills Communication for Business and the Professions: Strategies and Skills is a current and comprehensive resource with a easy-to-navigate structure that makes this sometimes challenging subject easy to learn.
What's Your Presentation Persona? Discover Your Unique Communication Style and Succeed in Any Arena A practical guide based on a proprietary skill assessment tool--a Myers-Briggs for presenters--that provides tips and strategies that address the core element for becoming a successful presenter: YOU A whopping 30 million presentations are delivered every day. How do you stand out in this sea of competition? There's only one way to start: Know thyself. The first-of-its-kind, the Badge skill-assessment system helps you discover what type of presenter you naturally are. These include: * The Creator: a forward-thinking innovator energized by the next big thing (Steve Jobs or Walter White from Breaking Bad) * The Liberator: an optimistic visionary who loves to inspire (Tony Robbins or William Wallace from Braveheart) * The Scholar: an always-curious learner informed by their own wisdom (TED speaker Jill Bolte Taylor or Data from Star Trek ) * The Performer: a one-man show who can transform any dull message (Jerry Seinfeld or Sam Malone from Cheers) . . . among others The book offers practical and actionable persona-specific advice designed to help you make the most impactful presentations possible. Once you've mastered your persona, explore others you'd like to experiment with and learn from, to become the strongest, most well-rounded communicator you can be--so you can razzle-dazzle any audience on any topic anytime.
Rock Your Presentation Nearly all of us have to pitch or present our ideas, whether in a formal setting after lunch to a hundred jaded salespeople, in a lecture theatre or classroom, putting over our thoughts to a team of colleagues, or even selling a concept one-on-one to your boss. In all these situations we can choose between delivering a message that sounds like muzak, or one that wakes the listener up. Most presentations and pitches could benefit from being 'rocked up' - becoming more dynamic and memorable, in ways that arouse the passion of the audience. By applying the ideas in ROCK YOUR PRESENTATION you can deliver better, livelier and more emotionally engaging talks which leave audiences with the kind of high you get from being in a crowd at a great concert. Barlow applies the rock'n'roll metaphor throughout the book, turning what, to many, is a stressful subject into an exciting and fun exercise you can't wait to try out. So take the Van Halen approach to planning your presentation, deliver it like a hit song with a chorus and a bridge, play a few well-rehearsed power chords and set your audience ablaze.
Presenting Chapter 1. Planning to present -- Chapter 2. Preparing and practising -- Chapter 3. Taking centre stage -- Index.
Managing Employee Performance and Reward Now in its second edition, Managing Employee Performance and Reward continues to offer comprehensive coverage of employee performance and reward, presenting the material in a conceptually integrated way. This new edition has been substantially updated and revised by a team of specialist contributors, and includes: • An increased focus on employee engagement and the alignment between the organisation's goals and the personal goals of employees • Expanded coverage of coaching, now a leading-edge performance enhancement practice • Extensive updates reflecting the major changes in employee benefits in recent years, as organisations strive to attract and retain talent • Updated coverage of executive salaries and incentives in the contemporary post-GFC environment. This popular text is an indispensable resource for both students and managers alike. Written for a global readership, the book will continue to have particular appeal to those studying and practising people management in the Asia-Pacific region.
Supervision Differentiate yourself in a competitive marketplace with SUPERVISION: CONCEPTS AND PRACTICES OF MANAGEMENT, 13E. A blend of traditional management concepts and emerging insights, the text draws from the authors' firsthand business experience to deliver the leadership skills hiring managers want but rarely find in new recruits. This comprehensive single source for supervisory management expertise addresses the most critical challenges in business today, including globalization, economic turbulence, transitional and temporary workers, virtual employees, technology, outsourcing, and downsizing. Hands-on and practical, the text complements chapter readings with skill-building techniques and captivating video cases from well-known organizations, letting you experience supervisory roles yourself. Special attention to diversity and ethics also helps you develop a better sense of life beyond the classroom and enhances the text's extensive coverage of communication, decision making, conflict resolution, and other essential supervisory skills.
The Four Mindsets Connect, focus, align, and activate your team to increase performance fast The Four Mindsets: How to Influence, Motivate, and Lead High Performance Teams holds the key to significantly increasing productivity, performance, and revenue in your organisation. Developed as a guide proven to help all levels of managers to connect, focus, align and activate their teams to elevate results, this book also serves as a low-cost, first step, alternative to expensive training, coaching and mentoring programs by providing a range of resources and tools to use and become a 'best in class' leader today. Management, motivations and mindsets have changed considerably in the last 25 years and leaders are being challenged with the task of keeping their teams engaged while meeting goals that are more stringent than ever before. The High Performance Mindset Model will equip you with the skills you need to take your teams performance to the next level and considers hot topics in today's business environment, such as emotional intelligence, whole brain thinking, and what makes professionals tick, in a format that is applicable at all levels of management and leadership. The Four Mindsets updates you on what matters most today and the most common strategies and techniques used by high performing companies, leaders and managers-globally. Explore the simplest, fastest ways to increase productivity, performance, and revenue. Understand what you must do to be within the top five percent of today's managers. Discuss what makes people tick at work and how this understanding is the number one key to influencing accountability, focus and results. Consider current best practices in team management, and understand how to practically apply these concepts. The Four Mindsets: How to Influence, Motivate, and Lead High Performance Teams is the ultimate handbook for every manager --from team leader to CEO--HR professionals, management consultants, trainers, coaches, and mentors charged with the responsibility of developing today's modern leaders.
An Everyone Culture A Radical New Model for Unleashing Your Company's Potential In most organizations nearly everyone is doing a second job no one is paying them for--namely, covering their weaknesses, trying to look their best, and managing other people's impressions of them. There may be no greater waste of a company's resources. The ultimate cost: neither the organization nor its people are able to realize their full potential. What if a company did everything in its power to create a culture in which everyone--not just select "high potentials"--could overcome their own internal barriers to change and use errors and vulnerabilities as prime opportunities for personal and company growth? Robert Kegan and Lisa Lahey (and their collaborators) have found and studied such companies--Deliberately Developmental Organizations. A DDO is organized around the simple but radical conviction that organizations will best prosper when they are more deeply aligned with people's strongest motive, which is to grow. This means going beyond consigning "people development" to high-potential programs, executive coaching, or once-a-year off-sites. It means fashioning an organizational culture in which support of people's development is woven into the daily fabric of working life and the company's regular operations, daily routines, and conversations. An Everyone Culture dives deep into the worlds of three leading companies that embody this breakthrough approach. It reveals the design principles, concrete practices, and underlying science at the heart of DDOs--from their disciplined approach to giving feedback, to how they use meetings, to the distinctive way that managers and leaders define their roles. The authors then show readers how to build this developmental culture in their own organizations. This book demonstrates a whole new way of being at work. It suggests that the culture you create is your strategy--and that the key to success is developing everyone.
The Psychology of Work The Psychology of Work integrates psychological theory with personal narrative from global industry leaders, as well as those entering the workforce, to offer tangible insights into the real world of work. It is ideal for students, professionals and anyone with an interest in how successful organizations operate. It charts the development of the field of organizational psychology and provides the key theoretical frameworks. Crucially, it explores how these can be utilized to enhance organizational culture, and why this is so relevant and important in the modern workplace. Through the inclusion of interviews with students, The Psychology of Work reveals what the future workforce expect of the organizations that they are going into and encourages students reading the book to reflect on what kind of leaders they would like to be. The book is also a valuable resource to support professionals and practitioners, highlighting current working practices and the need for change, offering practical guidance on how to bring the 'humane' back into organizational life.
Effective Recruitment and Selection Practices Effective Recruitment and Selection Practices was previously published by CCH Australia.Effective Recruitment and Selection Practices provides practical guidance on the critical issues surrounding recruitment and selection. It gives readers the tools and knowledge to ensure consistency and high quality in their decision-making and practices in the complex and ever-evolving workplace environment.This title keeps users up-to-date with changes and developments in practices due to technology, workplace tends and the current economic situation. It also included a table that enables TAFE Teachers to map the contents of the book to TAFE units of competency.
HRM Fundamentals See Unit 3
OHS Management: Contemporary Issues in Australia It is the right of every person to work in a safe environment. However, globally every year more than two million people lose their lives due to work-related injury and disease. This figure does not take into account the millions of people who are also injured while at work. Contemporary management of work health and safety in Australia fosters a risk management approach. The aim of a risk management approach is to determine workplace risk and to eliminate or control the risk to protect workers, the environment and the financial stability of the organization. OHS Management: Contemporary Issues in Australia is a practical guide for the safety professional to manage work health and safety in Australian organizations. It introduces the issues safety professionals are faced with when working in organizations in their efforts to improve the safety culture, and presents this discussion in light of this changing landscape to provide a guide for the safety professional that is backed up by research. This book is divided into four parts: Part I--Work Health and Safety Legislation, Part II--Managing Work Health and Safety, Part III--Research Evidence, and Part IV--Contemporary Issues. Appendices are then included that provide links to resources that can be used by safety professionals to assist them in their role.
The Business Writing Coach: Teach Yourself By the end of this book you will have be ready to lead at a higher level Discover your writing strengths and weaknesses Understand the key types of business writing Develop your skills Get the details right Make a positive impact on your business Other books help you talk the talk. The Teach Yourself Coach books helps you walk the walk. Who are you? * Anyone who wants to impress more and achieve more with their written communication at work Where will this book take you? * You will have new skills and knowledge, and be fully ready to use it in a specific writing project How does it work? * A combination of practical tried-and-tested advice, and unique interactive exercises When can you do it? * In your own time, at your own pace What else do you get? * Access to free online videos and printable resources Why Teach Yourself®? * Teach Yourself books are trusted around the world and have helped sixty million people achieve their goals
Communication Skills Guidebook The Communication Skills Guidebook will equip students with the essential communications skills they need to succeed at university, including: Getting the most from your library -- Writing a good essay and constructing a sound argument -- Using correct grammar and punctuation -- Presenting research findings -- Referencing your work -- Working in groups -- Public speaking -- Exam techniques.
Writing at Work Many of us come across as stupid. We are not all actually stupid, of course, but because many of us cannot write well, or because we cannot write good resumes, sales letters, business reports, etc., we can easily appear to be unintelligent. Specifically: * We often don't know how to apply techniques scientifically proven to persuade others; * We often cannot write fluently, and therefore waste time; * We may regularly break many of the subtle writing rules; * Our letters are often ambiguous; and * Our correspondence may be dismissed by others because we cannot write concisely. Business writing and communication, although one of the key skills in the workforce, is often the most tedious to learn. Writing at Work: Effective Business Documents, fortunately, applies a novel and unusual approach. It recounts an exciting adventure in which the reader is the main protagonist, striving to solve a murky but intriguing case. During this adventure, the reader is exposed to many insights on business writing, and learns how to construct a variety of letters persuasively, swiftly, precisely, succinctly and engagingly.
Oxford Guide to Effective Writing and Speaking The Oxford Guide to Effective Writing and Speaking is the essential guide for everyone who needs to communicate in clear and effective English, both written and spoken. The book is organized in four main sections: Communicating in Everyday Life: covers everything from writing email to giving presentations and preparing reports.
Technical Report Writing Today TECHNICAL REPORT WRITING TODAY provides thorough coverage of technical writing basics, techniques, and applications. Through a practical focus with varied examples and exercises, students internalize the skills necessary to produce clear and effective documents and reports. Project worksheets help students organize their thoughts and prepare for assignments, and Focus boxes highlight key information and recent developments in technical communication. Extensive individual and collaborative exercises expose students to different kinds of technical writing problems and solutions. Annotated student examples--more than 100 in all--illustrate different writing styles and approaches to problems. Numerous short and long examples throughout the text demonstrate solutions for handling writing assignments in current career situations. The four-color artwork in the chapter on creating visuals keeps pace with contemporary workplace capabilities. The Tenth Edition offers the latest information on using electronic resumes and documenting electronic sources and Ethics and Globalization sidebars that highlight these two important topics in the technical communication field.
