Guides: Nursing & Health Sciences: Communication

eBooks - Communication - Nursing

Fundamentals of Nursing Made Incredibly Easy! (2015) Enjoy the light-hearted, real-life examples, and simple definitions of this popular book, packed with easy-to-follow instructions. Grasp the basics of nursing science and on-the-job skills and gain the confidence you need to succeed. Info on social media and nursing, current practice in wound care, Healthy People 2020 health improvement program, Nutrition content updated, Numerous care plan examples, including common nursing diagnoses, appropriate patient outcomes, and basis for each recommended treatment
Nursing Case Studies on Improving Health-Related Quality of Life in Older Adults (2015) Includes information on communication
Clinical Reasoning 3rd ed. (2022) Clinical Reasoning Features Scenarios with 8 step process of the clinical reasoning cycle. For each critical concept, the content is all structured around a scenario with an 8-step process. This gives students the opportunity to connect the theory to something real in a low stakes environment, while also solidifying a step-by-step process they can follow and apply in study and real life. Quick Quiz - At the end of relevant sections, these scaffolded quizzes consolidate student's learning of key concepts developed and connecting it with the scenario from the chapter.

Books

Communication: core interpersonal skills for healthcare workers (2020) Written by Gjyn O'Toole, Communication: Core Interpersonal Skills for Healthcare Professionals 4e is an essential guide to clear and effective communication in a multidisciplinary healthcare setting. Divided into four sections, the fourth edition challenges the reader to reflect upon their personal communication style and habits; introduces strategies and skills to enhance future practice, and encourages the development of confidence through activities, scenarios and case studies. This fully revised fourth edition will appeal to health science students and clinicians seeking to communicate more effectively in an increasingly complex healthcare environment. A focus on digital communication - includes overviews and tips on navigating professional and personal electronic media Individual and group activities throughout to encourage skill development, reflection and awareness of self and others An extensive suite of scenarios - practise and apply your communication skills using realistic situations and individuals that healthcare professionals encounter in clinical practice Additional resources on Evolve eBook on VitalSource Student resources: Answers to end-of-chapter review questions Student quiz (True/False) Instructor resources: PowerPoints Semester Planner Tutorial activities Image bank Student quiz (MCQ's) Chapter 5 The specific goals of communication for healthcare professionals: Effective conclusions of interactions and services: Negotiating closure Chapter 20 Remote telecommunication or telehealth: The seen, but not-in-the-room healthcare professional Chapter 23 - Person/s experiencing neurogenic or psychological shock Chapter 25 - A Person/s fulfilling the role of a grandparent Chapter 26 - Person/s with a spinal injury Chapter 27 - A Person/s living in a residential aged care facility An eBook included in all print purchases
Communication Skills for the Healthcare Professional (2020) Communication Skills for the Healthcare Professional, Enhanced Second Edition is a practical guide that covers essential verbal and nonverbal communication skills you need to become a strong communicator.
Communication Skills in Health and Social Care (2019) Our ability to communicate is a key part of everyday life and is an essential skill, particularly when communicating with vulnerable people in a health and social care setting.   Presented in a unique and easy-to-use dictionary format, this practical guide will help students and practitioners understand and apply the principles of effective communication. From the 'how to' practicalities through to challenges and honing existing skills, this book will ensure they have the confidence and knowledge to communicate skilfully and successfully in many different contexts and settings.   This book is essential reading for anyone working in the helping professions for whom good communication skills are an essential part of their role.   The new edition features: New entries covering social media, mindfulness, several tricky topics, and much more. Service user snippets to help address and understand the issues about service user perspectives. Skills to ensure you are engaging with the Professional Capabilities Framework.
Communications Toolkit 4E (2018) Transitioning to tertiary studies -- Research skills -- Academic writing -- Refining your writing -- Face-to-face communication.
Grammar and Writing Skills for the Health Professional (2018) Extremely student friendly, GRAMMAR & WRITING SKILLS FOR THE HEALTH PROFESSIONAL, 3e, focuses on the fundamentals of grammar and writing to help you develop the skills to communicate clearly and effectively in real-world practice. An indispensable resource the can be used during your schooling as well as you when enter your career, the text is divided into three modules. The first focuses on basic grammar (nouns, pronouns, verbs) and the second on more advanced topics (sentences and paragraphs). The third module helps you develop writing skills for medical reports, correspondence, emails, office meeting minutes, progress notes, charting, research, and brochures. The text's unique writing process can also be used for cover letters and resumes. In addition, the text includes current information on HIPAA, the Joint Commission, American Health Management Information Association, and much more, while real-world applications at the end of every section illustrate how chapter concepts relate to your future career.
Interpersonal Relationships (2020) Excellent book discussing communication skills for nurses
Patient and Person: Interpersonal skills in nursing. 7th Edition (2021) The book includes empathy, dealing with challenging behaviours, advocating for a patient and admitting a patient. Nurses will learn to build trusting relationships and support patients in their health journey. Narratives and stories to explain practical application of theoretical concepts. Forty-two learning activities to enable students to understand the content and practise skills in a focused manner. Person-centred approach throughout. Online scenario-based videos to demonstrate the use of specific skills. Renewed emphasis about the importance of reflection in culture care. Elsevier Adaptive Quizzing for Patient and Person, 7e, included in all print purchases.

Websites - Clinical Handover and Communication

ECU - Clinical handover - The use of iSoBAR This interprofessional learning through simulation resource package consists of two components: an audiovisual resource and a supporting facilitator manual. In order to optimise the learning opportunities from this package it is recommended that participants are firstly introduced to the concepts of interprofessional learning and human factors in health care.
Implementation Toolkit for Clinical Handover Improvement The Toolkit comprises a range of project management tools and resources to assist with clinical handover improvement and has been adapted for use in all healthcare settings.
ISBAR - South Australia - Identify, Situation, Background, Assessment and Recommendation - Resources SA Health is using ISBAR as a tool to aid the safe transfer of patient information in clinical handover. It is generic aid and should be adapted to fit the clinical context.
ISBAR Notepad - ACSQHC Template table for ISBAR note. Produced by Hunter New England Area Health Service - ISBAR revisited: Identifying and Solving Barriers to Effective Handover in Inter-hospital Transfer as part of the National Clinical Handover Initiative Pilot Program.
ISBAR Poster - Download link - Produced by Hunter New England Area Health Service -2024 ACSQHC Produced by Hunter New England Area Health Service - ISBAR revisited: Identifying and Solving Barriers to Effective Handover in Inter-hospital Transfer as part of the National Clinical Handover Initiative Pilot Program.
iSoBAR - Shared Transfer of Care - templates and tools - Primary Health Tasmania Shared transfer of care - Templates and tools
iSoBAR Guidelines for shared transfer of care - Resources - Primary Health Tasmania WA and Tasmania use the iSoBAR system. Tasmania has listed resources to help with this on this website.
National Clinical Handover Initiative Pilot Program resources The tools and solutions developed through the National Clinical Handover Initiative Pilot Program are available on this page.
WA - Clinical Incident Management Policy 2019 The purpose of the Clinical Incident Management (CIM) Policy is to ensure Health Service Providers implement consistent and accountable processes and systems for the management of clinical incidents with the goal to prevent harm to patients and improve patient safety.
WA Child and Adolescent Health Service CAHS - For Health Professionals - Resources - Community Health Clinical Nursing Manual Community Health Clinical Nursing Manual Aboriginal child health resources CAHS Clinical Disclaimer Neonatology guidelines Neonatology Postnatal Ward guidelines Newborn Emergency Transport Service WA (NETS WA) guidelines. Schools and child care resources for Community health nurses working in schools.
WA Clinical Handover WA standardised structure for all clinical handovers is iSoBAR
WA Country Health Service - WACHS - Policy Library These documents enable WACHS to standardise the approach toward the attainment of goals, values and objectives, to ensure the achievement of desired standards of health service delivery, to minimise risk and to meet legislative and governance requirements.

USEFUL SEARCHES

Proquest General search string

"Person centred approach" AND "medication adherence"

Communication - Patient Centred

Person-Centred Care Including Deprescribing for Older People. (2019) Abstract: There is concern internationally that many older people are using an inappropriate number of medicines, and that complex combinations of medicines may cause more harm than good. This article discusses how person-centred medicines optimisation for older people can be conducted in clinical practice, including the process of deprescribing. The evidence supports that if clinicians actively include people in decision making, it leads to better outcomes.
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Smith, H., Miller, K., Barnett, N., Oboh, L., Jones, E., Darcy, C., . . . Crawford, P. (2019). Person-centred care including deprescribing for older people. Pharmacy, 7(3) doi:https://doi.org/10.3390/pharmacy7030101
Using a knowledge translation framework to identify health care professionals’ perceived barriers and enablers for personalised severe asthma care. (2022) Whilst multidimensional assessment enables the detection of treatable traits in severe asthma and has the potential to improve patient outcomes, healthcare disparities exist, and little is known about the factors influencing optimal management in severe asthma. This study aimed to explore perceived barriers, and enablers to implementing personalised care in severe asthma, from the healthcare professionals’ perspective.
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Majellano, E. C., Clark, V. L., McLoughlin, R. F., Gibson, P. G., & McDonald, V. M. (2022). Using a knowledge translation framework to identify health care professionals’ perceived barriers and enablers for personalised severe asthma care. PLoS One, 17(6) doi:https://doi.org/10.1371/journal.pone.0269038
How do your patients use their medicines at home and why is it important to know? (2021) A person-centred approach to medication safety argues for newer measurement concepts that could incorporate patient experience in areas including patient burden, and satisfaction with medication related processes and outcomes.
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Jubraj, B., Morris, S., & Wilcock, M. (2021). How do your patients use their medicines at home and why is it important to know? Drug and Therapeutics Bulletin, 59(1), 3-4. doi:https://doi.org/10.1136/dtb.2020.000030
Implementing the Patient Activation Measure (PAM) in clinical settings for patients with chronic conditions: a scoping review. (2020) The Patient Activation Measure (PAM) assesses the knowledge, skills and confidence of patients to manage their health, and has been consistently used as an outcome measure of health interventions. This literature review aimed to examine evidence for interventions using the PAM to tailor care for patients with chronic conditions, including enablers and barriers to implementation, and the impact on quality of care.
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Kearns, R., Harris-Roxas, B., McDonald, J., Hyun, J. S., Dennis, S., & Harris, M. (2020). Implementing the patient activation measure (PAM) in clinical settings for patients with chronic conditions: A scoping review. Integrated Healthcare Journal, 2(1) doi:https://doi.org/10.1136/ihj-2019-000032

Websites - Communication - Nursing

Patient-clinician communication in hospitals - Communicating for safety at transitions of care (2016) Description An information sheet for healthcare providers outlining: Why communicating for safety at transitions of care is important Essential elements of effective patient-clinician communication Role of healthcare providers Actions and strategies that may help improve patient-clinician communication
Communication for Safety Standard (NSQHS) Leaders of a health service organisation set up and maintain systems and processes to support effective communication with patients, carers and families; between multidisciplinary teams and clinicians; and across health service organisations. The workforce uses these systems to effectively communicate to ensure safety.
10 Essential Nurse Communication Skills (2023) Nurse communication skills are one of the most important components for career success. As a nurse, you are constantly communicating with colleagues as well as patients and their families.
Clinical Handover - WA Health (2022) Western Australian Government policy on clinical handover.
Communication Skills for Nurses Effective communication is a core skill for nurses and midwives. Your communication skills can help you avoid conflict, support relationships with colleagues, solve problems and create better outcomes and experiences for people you care for.
Community Profiles for Health Care Providers The cultural profiles provide information for health care providers on the communication styles, health in Australia, health beliefs and practices, social determinants of health and utilisation of health services of 18 multicultural communities.
Conflict Resolution Network This Conflict Resolution Network website makes good conflict resolution skills easy to understand.
Sharing the true Stories - Indigenous Communication The research project (Sharing the True Stories: Improving Communication between health staff and their Aboriginal patients) was funded by the Co-operative Research Centre for Tropical and Aboriginal Health.
Code of Conduct for Nurses (NMBA) (2018) Discusses the 7 principles that nurses should adhere to
Communication at Clinical Handover (ACSQH) Processes for structured clinical handover are used to effectively communicate about the health care of patients.
Communication Skills: A Guide to Practice for Healthcare Professionals Effective communication is a skill all healthcare professionals need, but one that not all are naturally good at. In a single day, healthcare workers can speak to people of varying educational, cultural and social backgrounds and they must do so in an effective, caring and professional manner.

Online Videos - Communication - Nursing

4 Communication Skills Everyone Needs - 13 mins This program outlines the four key communication skills needed: lean communication (getting straight to the point), connecting with others (social skills), adaptability (learning to read and relate to different types of people) and texting and using social media professionally.
Academy of Communication in Healthcare ACH is the professional home for all those who are committed to improving communication and relationships in healthcare Short clips on communication, American but still relevant
Active Listening: Connecting with Others (2021) This program explains the importance of active listening and how to use it in a healthcare setting.
Advance CPR decision-making - communication tips and examples (2015) (Department of Health) WA Health training
Communication Skills For Nurses (2014) Health professionals have a responsibility to provide clear, concise and appropriate information to colleagues, patients and the wider community. This essential programme employs a dynamic combination of dramatised scenarios, real footage on the ward and expert comment from health professionals, to get to the heart of communication in a health care setting. It discusses how nurses can communicate more effectively, and examines blocking behaviours that we can all fall into. It also portrays specific day-to-day situations faced by nurses, demonstrating how to break bad news, providing strategies for effective handover, and responding appropriately to aggression.
Confidentiality: How to Maintain Patient Confidentiality (U.S.A.) (2015) The program identifies ways to keep electronically stored information private, presents guidelines for maintaining confidentiality when leaving messages, and describes how privacy rules govern conversations with coworkers.
Correct Clinical Handover (2016) This video is a training tool developed at Liverpool Hospital to show correct clinical handover. South Western Sydney Local Health District is one of the largest health districts in New South Wales. The District's vision is to provide a healthcare service that is patient focused, equitable and responsive to the changing and developing needs of the communities in south western Sydney. SWSLHD covers seven Local Government Areas from Bankstown to Wingecarribee.
Creating Cultural Empathy (2017) The audiovisual resource consists of three segments. The first demonstrates sub-optimal performance of the healthcare team; the second provides reflection and discussion related to the learning objectives by the health care providers and client involved; and the third segment demonstrates more effective performance, improving the patient experience.
CUSP: Effective Patient and Family Communication (2015) Effective communication between patients, family members and clinicians can increase understanding of why certain practices are important to follow once the patient leaves the hospital. This CUSP technique improves patient safety, satisfaction, and outcomes of care.
How Effective Communication Can Save Lives in Healthcare (2021) Effective communication in healthcare is key to the successful running of daily operations. No matter the role you play, effective communication, or communication in healthcare, or effective communication in nursing, or removing communication barriers in healthcare, will make significant impact in the team communication and smoothens operations. 6 minutes
Nursing Communication Skills (2016) Dedicated segments focus on common barriers to communication, nonverbal communication, electronic communication, as well as special attention to both nurse-physician interactions and nurse-patient interactions. The importance of HIPAA confidentiality rules are reinforced throughout.
Say This, Not That: Patient Experience Video (2013) Healthcare lingo can be confusing and intimidating. With any communication it is not what you say, but how you say it. Providing patient care that means more and confuses less, can be as simple as knowing the right thing to say or not to say.