Guides: Nursing: Communication

eBooks

Fundamentals of Nursing Made Incredibly Easy! (2015) See chapter 5: Communication
Nursing Case Studies on Improving Health-Related Quality of Life in Older Adults (2015) See chapter 17: Physician-Nurse Communication
Clinical Reasoning 3rd ed. Clinical Reasoning Features Scenarios with 8 step process of the clinical reasoning cycle.

Active Listening: Connecting with Others: 7 Mins (2021) This program explains the importance of active listening and how to use it in a healthcare setting.
Nursing Communication Skills: 42 Mins (2016) Dedicated segments focus on common barriers to communication, nonverbal communication, electronic communication, as well as special attention to both nurse-physician interactions and nurse-patient interactions.
Correct Clinical Handover: 4:40 Mins (2016) This video is a training tool developed at Liverpool Hospital to show correct clinical handover.

Person-Centred Care Including Deprescribing for Older People. (2019) The evidence supports that if clinicians actively include people in decision making, it leads to better outcomes.
Using a knowledge translation framework to identify health care professionals’ perceived barriers and enablers for personalised severe asthma care. (2022) This study aimed to explore perceived barriers, and enablers to implementing personalised care in severe asthma, from the healthcare professionals’ perspective.
How do your patients use their medicines at home and why is it important to know? (2021) A person-centred approach to medication safety argues for newer measurement concepts that could incorporate patient experience in areas including patient burden, and satisfaction with medication related processes and outcomes.
Implementing the Patient Activation Measure (PAM) in clinical settings for patients with chronic conditions: a scoping review. (2020) This literature review aimed to examine evidence for interventions using the PAM to tailor care for patients with chronic conditions, including enablers and barriers to implementation, and the impact on quality of care.

Communication Skills

Patient-clinician communication in hospitals - Communicating for safety at transitions of care (2016) An information sheet for healthcare providers outlining essential elements of patient-clinician communication at transitions of care.
Communication Skills for Nurses (2022) Effective communication is a core skill for nurses and midwives. Your communication skills can help you avoid conflict, support relationships with colleagues, solve problems and create better outcomes and experiences for people you care for.
Sharing the true stories - Indigenous Communication The aim of this site is to make relevant information on intercultural communication accessible to you when and where you need it. These resources provide an introduction to, and extension of, existing cultural awareness courses and are intended to supplement, but not replace, face to face workshops.
Communication Skills: A Guide to Practice for Healthcare Professionals (2020)
Code of Conduct for Nurses (2021) See Principle 3.3: Effective Communication from the Code of conduct for nurses.

Clinical Handover

Clinical Handover - WA Health (2022) Western Australian Government policy on clinical handover. Ensures clinical handover is conducted in a similarly structured manner across WA Health Service Providers.
ECU - Clinical handover - The use of iSoBAR (2024) The audiovisual resource consists of two scenarios, the first demonstrating sub-optimal performance of the healthcare team, with the second demonstrating more effective performance, improving the final outcome.
Implementation Toolkit for Clinical Handover Improvement (2011) The Implementation Toolkit for Clinical Handover Improvement, developed by the Commission, is a 'how to' guide for managers and clinicians reviewing their local clinical handover processes.

Communication: core interpersonal skills for healthcare workers (2020) Essential guide to clear and effective communication in a multidisciplinary healthcare setting.
Communication Skills for the Healthcare Professional (2020) Communication Skills for the Healthcare Professional, Enhanced Second Edition is a practical guide that covers essential verbal and nonverbal communication skills you need to become a strong communicator.
Patient and Person: Interpersonal skills in nursing. 7th Edition (2021) Learn to build trusting relationships and support patients in their health journey.