Customer Service (2013)
This text focuses on customer service topics. It includes essential content plus learning activities, case studies, professional profiles, research topics and more that support course objectives.
Waiter's Handbook (2009)
"A valuable manual for trainee waiters and a useful reference for people with experience in the profession."--Provided by publisher.
The Airbnb Way (2020)
Airbnb's strategies and practices that drive customer engagement and loyalty, how to provide phenomenal customer service in the shared economy, proven principles for getting the most from all stakeholders.
The Heart of Hospitality [audio] (2024)
The essential guide to creating exceptional customer service and hospitality for guests of all generations.