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Books in the Library
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Customer Service
This text focuses on customer service topics. It includes essential content plus learning activities, case studies, professional profiles, research topics and more that support course objectives.
Publication Date: 2013
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Hospitality: the Essentials
by
C. Sullivan
Written for the Certificate II in Hospitality (Kitchen Operations). Each chapter covers a different unit of work and all its required knowledge, exactly as outlines in the training package.
Publication Date: 2012
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Waiter's Handbook
by
Graham Brown
"A valuable manual for trainee waiters and a useful reference for people with experience in the profession."--Provided by publisher.
Publication Date: 2009
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The Airbnb Way
Airbnb's strategies and practices that drive customer engagement and loyalty, how to provide phenomenal customer service in the shared economy, proven principles for getting the most from all stakeholders-including those who share resources and services, exclusive interviews with Airbnb leaders, hosts, and guests that provide invaluable information for your business.
Publication Date: 2020
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The Heart of Hospitality [audio]
The essential guide to creating exceptional customer service and hospitality for guests of all generations.
Publication Date: 2024
Customer Service
This text focuses on customer service topics. It includes essential content plus learning activities, case studies, professional profiles, research topics and more that support course objectives.
Hospitality: the Essentials
by
Written for the Certificate II in Hospitality (Kitchen Operations). Each chapter covers a different unit of work and all its required knowledge, exactly as outlines in the training package.
Waiter's Handbook
by
"A valuable manual for trainee waiters and a useful reference for people with experience in the profession."--Provided by publisher.