Hospitality: Customer Service

Customer Service This text focuses on customer service topics. It includes essential content plus learning activities, case studies, professional profiles, research topics and more that support course objectives.

Hospitality: The Essentials Written for the Certificate II in Hospitality (Kitchen Operations). Each chapter covers a different unit of work and all its required knowledge, exactly as outlines in the training package.

Waiter's Handbook by Graham Brown "A valuable manual for trainee waiters and a useful reference for people with experience in the profession."--Provided by publisher.

Upselling Products and Services in Tourism and Hospitality "The key to a successful, growing business is the ability of staff to successfully upsell products and services. But how do we do this? In this program we define a product, ask how a service differs from a product, examine the marketing concept and go through the process of upselling to add value and training staff to upsell. A valuable look at getting the most from products and services in this vital industry"--Container.

The Airbnb Way Airbnb's strategies and practices that drive customer engagement and loyalty, how to provide phenomenal customer service in the shared economy, proven principles for getting the most from all stakeholders-including those who share resources and services, exclusive interviews with Airbnb leaders, hosts, and guests that provide invaluable information for your business.

The Heart of Hospitality [audio] The essential guide to creating exceptional customer service and hospitality for guests of all generations.