Guides: Hospitality: Customer Service

Books in the Library

Customer Service This text focuses on customer service topics. It includes essential content plus learning activities, case studies, professional profiles, research topics and more that support course objectives.
Publication Date: 2013
Hospitality: the Essentials by C. Sullivan Written for the Certificate II in Hospitality (Kitchen Operations). Each chapter covers a different unit of work and all its required knowledge, exactly as outlines in the training package.
Publication Date: 2012
Waiter's Handbook by Graham Brown "A valuable manual for trainee waiters and a useful reference for people with experience in the profession."--Provided by publisher.
Publication Date: 2009

Upselling Products and Services in Tourism & Hospitality "The key to a successful, growing business is the ability of staff to successfully upsell products and services. But how do we do this?
Publication Date: 2008

The Airbnb Way Airbnb's strategies and practices that drive customer engagement and loyalty, how to provide phenomenal customer service in the shared economy, proven principles for getting the most from all stakeholders-including those who share resources and services, exclusive interviews with Airbnb leaders, hosts, and guests that provide invaluable information for your business.
Publication Date: 2020
The Heart of Hospitality [audio] The essential guide to creating exceptional customer service and hospitality for guests of all generations.
Publication Date: 2024