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DVDs & Online Videos
Day to Day Business in a Cafe
There are many roles to play in operating a small business successfully. This case study presents an overview of what is involved in running a cafe such as: a typical day, customers, products, staff, legalities and regulations, operations and location and marketing. It provides a valuable insight into the priorities of a small business owner, operating within the framework of regulations, customer demands and fierce competition.
Publication Date: 2005
Noma: my Perfect Storm
After winning a Best Restaurant In The World award in 2010, 2011, 2012, and 2014, chef René Redzepi discusses his Copenhagen restaurant Noma and how his culinary philosophy has shaped its success.
Publication Date: 2016
Operations Management - A Hotel Case Study
Although the service and hospitality industry is a major component of the U.S. economy, it may be difficult to find operations management case studies in the hotel sector. This program fills that void, guiding viewers through the "input and output" of operations management at a major Australian hotel. Viewers follow the general manager, food and beverage manager, executive chef, and executive housekeeper as they maintain and monitor the hotel's workflow.
Publication Date: 2009
Teamwork in Hospitality
Hospitality is a service offered the world over. Sometimes the service you receive is good, other times it is bad. There are many reasons why the quality of service you receive can vary, however it usually comes down to one thing - teamwork.
Publication Date: 2009
Upselling Products and Services in Tourism & Hospitality
"The key to a successful, growing business is the ability of staff to successfully upsell products and services. But how do we do this? In this program we define a product, ask how a service differs from a product, examine the marketing concept and go through the process of upselling to add value and training staff to upsell. A valuable look at getting the most from products and services in this vital industry"--Container.
Publication Date: 2008
Useful Websites
Australian Hospitality Directory
Online directory for hospitality industry suppliers. Also includes industry and product news as well as events.
Silver Chef
We help hospitality entrepreneurs achieve their business dreams; and, working with Opportunity International, we have helped 1.5 million people out of poverty at home and around the world. SilverChef is also a proud Certified B Corporation - a new kind of business that balances purpose with profit.
Books in the Library
100 Tips for Hoteliers by Peter Venison
This book guides you from the inception of a hotel to its opening and operation, offering practical tips for each stage of the journey.
Publication Date: 2005
Bar & Beverage Management by NRA
This text focuses on bar and beverage management topics. It includes essential content plus learning activities, case studies, professional profiles, research topics and more that support course objectives.
Publication Date: 2012
Hospitality Human Resources Management & Supervision by NRA
This text focuses on hospitality human resources management & supervision topics. It includes essential content plus learning activities, case studies, professional profiles, research topics and more that support course objectives.
Publication Date: 2012
Hospitality Management by Lynn Van der Wagen
" This book provides the foundation knowledge needed for the role of a hospitality manager. This edition continues to combine theory with a skills building approach to explain the key principles of hospitality management at a supervisory, line management and senior management level. The text helps students develop the professional skills necessary to ensure quality products and services in all hospitality operations. " -- Back cover.
Publication Date: 2019
Introducing Hospitality by John Walker
Throughout, author John R. Walker invites students to share this industry's unique enthusiasm and passion. The text is organized into five sections: the hospitality industry and tourism; lodging; restaurants, managed services, and beverages; recreation, theme parks, clubs, and gaming entertainment; and assemblies and event management.
Publication Date: 2014
Managerial Accounting for the Hospitality Industry by L. Dopson
Though not all hospitality students want to be accountants, managerial accounting is a crucial skill for all hospitality students. Written for aspiring hospitality managers rather than accountants, this resource focuses on how accounting principles apply directly to hospitality management.
Publication Date: 2008
Owning a café or coffee shop
New cafés are opening everyday, and they're also closing just as fast. With this guide, you will be able to start your coffee shop in the confidence that you have the knowledge and ability to avoid the most costly mistakes and give yourself the best chance for success.
Publication Date: 2021
Principles of Food & Beverage Management by NRA
This text focuses on principles of food and beverage management topics. It includes essential content plus learning activities, case studies, professional profiles, research topics and more that support course objectives.
Publication Date: 2012
Setting the Table by Danny Meyer
A landmark, bestselling business book and a fascinating behind-the-scenes history of the creation of Danny's most famous eating establishments, Setting the Table is a treasure trove of valuable, innovative insights applicable to any business or organization.
Publication Date: 2008
100 Tips for Hoteliers by
This book guides you from the inception of a hotel to its opening and operation, offering practical tips for each stage of the journey.
Bar & Beverage Management by
This text focuses on bar and beverage management topics. It includes essential content plus learning activities, case studies, professional profiles, research topics and more that support course objectives.
Hospitality Human Resources Management & Supervision by
This text focuses on hospitality human resources management & supervision topics. It includes essential content plus learning activities, case studies, professional profiles, research topics and more that support course objectives.
Hospitality Management by
" This book provides the foundation knowledge needed for the role of a hospitality manager. This edition continues to combine theory with a skills building approach to explain the key principles of hospitality management at a supervisory, line management and senior management level. The text helps students develop the professional skills necessary to ensure quality products and services in all hospitality operations. " -- Back cover.
Introducing Hospitality by
Throughout, author John R. Walker invites students to share this industry's unique enthusiasm and passion. The text is organized into five sections: the hospitality industry and tourism; lodging; restaurants, managed services, and beverages; recreation, theme parks, clubs, and gaming entertainment; and assemblies and event management.
Managerial Accounting for the Hospitality Industry by
Though not all hospitality students want to be accountants, managerial accounting is a crucial skill for all hospitality students. Written for aspiring hospitality managers rather than accountants, this resource focuses on how accounting principles apply directly to hospitality management.
Owning a café or coffee shop
New cafés are opening everyday, and they're also closing just as fast. With this guide, you will be able to start your coffee shop in the confidence that you have the knowledge and ability to avoid the most costly mistakes and give yourself the best chance for success.
Principles of Food & Beverage Management by
This text focuses on principles of food and beverage management topics. It includes essential content plus learning activities, case studies, professional profiles, research topics and more that support course objectives.
Setting the Table by
A landmark, bestselling business book and a fascinating behind-the-scenes history of the creation of Danny's most famous eating establishments, Setting the Table is a treasure trove of valuable, innovative insights applicable to any business or organization.
Sustainability in the Hospitality Industry by
This foundational textbook investigates the economic, environmental and social sustainability issues facing the hospitality industry today, and explores ideas, solutions and strategies of how to manage operations in a sustainable way.