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DVDs & Online Videos
Day to Day Business in a Cafe
This case study presents an overview of what is involved in running a cafe such as: a typical day, customers, products, staff, legalities and regulations, operations and location and marketing.
Publication Date: 2005
Noma: my Perfect Storm
After winning a Best Restaurant In The World award in 2010, 2011, 2012, and 2014, chef René Redzepi discusses his Copenhagen restaurant Noma and how his culinary philosophy has shaped its success.
Publication Date: 2016
Operations Management - A Hotel Case Study
This program guides viewers through the "input and output" of operations management at a major Australian hotel. Viewers follow the general manager, food and beverage manager, executive chef, and executive housekeeper as they maintain and monitor the hotel's workflow.
Publication Date: 2009
Teamwork in Hospitality
Hospitality is a service offered the world over. Sometimes the service you receive is good, other times it is bad. There are many reasons why the quality of service you receive can vary, however it usually comes down to one thing - teamwork.
Publication Date: 2009
Useful Websites
Australian Hospitality Directory
Online directory for hospitality industry suppliers. Also includes industry and product news as well as events.
Silver Chef
We help hospitality entrepreneurs achieve their business dreams; and, working with Opportunity International, we have helped 1.5 million people out of poverty at home and around the world. SilverChef is also a proud Certified B Corporation - a new kind of business that balances purpose with profit.
Books in the Library
Bar & Beverage Management by NRA
This text focuses on bar and beverage management topics. It includes essential content plus learning activities, case studies, professional profiles, research topics and more that support course objectives.
Publication Date: 2012
Hospitality Human Resources Management & Supervision by NRA
This text focuses on hospitality human resources management & supervision topics. It includes essential content plus learning activities, case studies, professional profiles, research topics and more that support course objectives.
Publication Date: 2012
Hospitality Management by Lynn Van der Wagen
This book provides the foundation knowledge needed for the role of a hospitality manager. This edition continues to combine theory with a skills building approach to explain the key principles of hospitality management at a supervisory, line management and senior management level.
Publication Date: 2019
Human Resource Management in Hospitality Cases by Peter Szende; Suzanne Markham Bagnera; Danielle Clark Cole
This book adopts a practical case-based approach to develop critical thinking and problem-solving skills in future hospitality managers. Using tried-and-tested real-life scenarios, this book thoroughly prepares hospitality students for a career in the field. Chapters are comprised of 75 short vignettes, split into nine sections that reflect and cover the primary challenges facing hospitality managers on a daily basis, including leadership credibility, building and managing employee performance, managing a diverse workforce, dealing with problem behaviours and many others, all contextualised within the hospitality industry.
Publication Date: 2020
Introducing Hospitality by John Walker
The text is organized into five sections: the hospitality industry and tourism; lodging; restaurants, managed services, and beverages; recreation, theme parks, clubs, and gaming entertainment; and assemblies and event management.
Publication Date: 2014
Owning a café or coffee shop
With this guide, you will be able to start your coffee shop in the confidence that you have the knowledge and ability to avoid the most costly mistakes and give yourself the best chance for success.
Publication Date: 2021
Principles of Food & Beverage Management by NRA
This text focuses on principles of food and beverage management topics. It includes essential content plus learning activities, case studies, professional profiles, research topics and more that support course objectives.
Publication Date: 2012
Bar & Beverage Management by
This text focuses on bar and beverage management topics. It includes essential content plus learning activities, case studies, professional profiles, research topics and more that support course objectives.
Hospitality Human Resources Management & Supervision by
This text focuses on hospitality human resources management & supervision topics. It includes essential content plus learning activities, case studies, professional profiles, research topics and more that support course objectives.
Hospitality Management by
This book provides the foundation knowledge needed for the role of a hospitality manager. This edition continues to combine theory with a skills building approach to explain the key principles of hospitality management at a supervisory, line management and senior management level.
Human Resource Management in Hospitality Cases by
This book adopts a practical case-based approach to develop critical thinking and problem-solving skills in future hospitality managers. Using tried-and-tested real-life scenarios, this book thoroughly prepares hospitality students for a career in the field. Chapters are comprised of 75 short vignettes, split into nine sections that reflect and cover the primary challenges facing hospitality managers on a daily basis, including leadership credibility, building and managing employee performance, managing a diverse workforce, dealing with problem behaviours and many others, all contextualised within the hospitality industry.
Introducing Hospitality by
The text is organized into five sections: the hospitality industry and tourism; lodging; restaurants, managed services, and beverages; recreation, theme parks, clubs, and gaming entertainment; and assemblies and event management.
Owning a café or coffee shop
With this guide, you will be able to start your coffee shop in the confidence that you have the knowledge and ability to avoid the most costly mistakes and give yourself the best chance for success.
Principles of Food & Beverage Management by
This text focuses on principles of food and beverage management topics. It includes essential content plus learning activities, case studies, professional profiles, research topics and more that support course objectives.
Sustainability in the Hospitality Industry by
This foundational textbook investigates the economic, environmental and social sustainability issues facing the hospitality industry today, and explores ideas, solutions and strategies of how to manage operations in a sustainable way.